Ketch - CX Engineer (Remote
Requirements
• Priority: Proficient in JavaScript • Priority: Advanced skills in developing dynamic and static websites using modern technologies such as HTML5, CSS3, JavaScript, and popular front-end frameworks like React, Angular, or Vue.js • Priority: Strong expertise in RESTful and SOAP APIs, capable of identifying and addressing issues in existing API integrations, enhancing data flow, security, and efficiency. • Proficient in tailoring pre-existing solutions, including websites, mobile apps, and integrations, to meet specific business requirements without requiring extensive redevelopment. • Experience enabling the modification of scripts to automate processes, enhance system efficiency, and address specific needs. • Adept at utilizing Postman to test and troubleshoot APIs, ensuring correct functionality, identifying anomalies, and making necessary adjustments • Experience in troubleshooting cross-platform mobile applications using Android Studio and Xcode • Ability to leverage AI technologies, including large language models (LLMs), AI agents, and automation platforms, with the proficiency to apply them to support workflows and operational improvements • Extensive experience in integrating third-party services and tools into applications, enhancing functionality and providing additional features. Familiar with OAuth, API keys, and authentication protocols • Nice to have: Understanding of scalable distributed systems and experience with Container Orchestration (Docker, Kubernetes, Helm) is a plus • Experience in leveraging DB technologies including Oracle, MySQL, Postgres, MongoDB etc and storage technologies like Amazon S3 and Google Cloud Storage is a plus • Ability to build relationships across stakeholders in R&D, sales, and engineering • Excellent oral, written, presentation, and interpersonal skills • The Base Salary range for this full-time position is £70,000 - £90,000 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. • £70,000 • £90,000
Responsibilities
• Facilitate the complete end-to-end customer experience. • Oversee and run the resolution of critical technical issues, ensuring prompt and complete problem-solving to technical challenges and business issues. • Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment. • Provide expert guidance to customers on best practices for deploying, scaling, and maintaining applications on the Ketch platform. • Work closely with the engineering and product teams to escalate and advocate for customer needs, contributing to improving Ketch’s services. • Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers. • Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community.
Benefits
• At Ketch, we’re serious about our values of passion, growth, grit, collaboration, and integrity. • We’re a 70-person, Series B company backed by top-tier investors, and we’re looking for people who want to do the best work of their careers while shaping how the world handles data responsibly. • We’re a fast-growing, fast-paced organization and our passionate, close-knit team is all operating at the very top of their game. • Competitive medical, dental, and vision coverage, with 100% of premiums paid for US-based full-time employees • 10 paid company holidays • Paid parental leave • Remote-friendly with flexible scheduling built around core collaboration hours • Commuter benefits for office-based employees • This is a customer-facing technical role based in London, working hybrid. You'll work directly with Ketch customers to troubleshoot and resolve technical issues across our platform, their websites and apps, and their API integrations. Candidates must be based in (or able to commute to) London and have the right to work in the UK without sponsorship.
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