Similarweb - Customer Success Manager, SMB/ Enterprise - Mandarin Speaker
Responsibilities
• Be the primary point of contact for all users on your assigned accounts • Act as a trusted partner and advisor to customers, providing guidance and support throughout their journey with the Similarweb platform • Identify and mitigate account churn risks, implementing proactive measures to retain customers and enhance their experience • Manage and expand long-term customer relationships, and ensure account longevity and renewals • Support in uncovering and identifying upsell opportunities during the customer’s lifecycle • Develop strong subject matter expertise across all Similarweb products and offering • Ensure our clients are engaged with the platform and understand the value it brings them towards achieving their business goals • This is the perfect job for someone who: • Fluent in English and Mandarin written and spoken; Cantonese is also a strong bonus • Solid understanding of the digital marketing space and trends • 3+ years experience in a client facing role, preferably in a SaaS company • Strong relationship building skills –ability to quickly build rapport and establish trust (both internally and with clients) • Analytical mindset with the ability to quickly digest a problem and identify a solution • Experience producing high quality client-facing materials • Excellent problem solving and critical thinking skills • Team player who can collaborate effectively with colleagues and business partners • *At Similarweb, collaborating with our colleagues in-office creates a more connected, unified culture. Our best work is a product of our face-to-face collaboration, with the ability to work partially from home.**
Benefits
• You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world. • You’ll actually love the product you work with: • You’ll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization. • You’ll find a home for your big ideas: • We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours. • You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here. • You can grow your career in any direction you choose: • Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. Our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day. • Diversity isn’t just a buzzword: • We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.
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