RYZ Labs - Accounts Receivable & Refunds Specialist

Remote - LATAM2w ago

Remote Mid LATAM Payments Regulatory Affairs Specialist Customer Support Specialist Salesforce Excel Customer Relations Oracle Accounts Payable

Requirements

• +3 years of experience in Accounts Receivable, Treasury, Bookkeeping, Customer Support or related finance support roles. • Familiarity with basic accounting principles and ERP systems (NetSuite or Oracle Fusion). • Proven experience working with Salesforce (CRM/billing workflows) is required. • Strong Excel skills and attention to detail in data entry and transaction processing. • Excellent communication and organizational skills. • Ability to work independently and prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Address Customer Experience support tickets related to payments, invoicing, and refunds. • Monitor customer accounts and assist with the application of cash receipts, incoming Wire and ACH payments, and reconciliation of discrepancies. • Preparing daily/monthly journal entries in the ERP system for Cash and A/R transactions. • Processing Sales Team Requests, Refunds, Credits, Rate adjustments, and other one-off payment issues in Admin, NetSuite and Avalara. • Identify opportunities to streamline and enhance automation across key accounts payable and accounts receivable workflows, contributing to process efficiency and scalability, creating and updating accounting policy memos and process flowcharts. • Sales Tax Exemption maintenance and refund processing in Avalara. • Serve as a point of contact for key sellers, delivering proactive updates on sales proceeds and payout schedules.