Public Library of Science - Peer Review Operations Specialist - 2 Year FTC

Remote - UK£35k - £39k/year3w ago

Remote Mid EMEA Higher Education Regulatory Affairs Specialist Managing Editor Excel Salesforce

Requirements

• Prior experience in peer-reviewed schololarly publishing • Excellent communication and presentation skills, both written and oral • Growth mindset with a collaborative, team player mentality • An ability to maintain a positive and professional customer service attitude • Able to work constructively with vendors, authors, editors, customers, and colleagues from a range of international settings • Knowledge of Excel, Word, file types and file conversions • Able to work under tight deadlines whilst achieving a high standard of quality and accuracy • Able to set priorities and work independently • Upholds high standards of professionalism in the workplace • Embraces change with a positive attitude • An interest in science and in advancing scientific knowledge • Knowledge of and expertise with peer review and manuscript management database systems; proficiency with Editorial Manager a plus • Knowledge of customer relationship management (CRM) software such as Salesforce • Awareness of and commitment to open science • Physical Requirements and Work Environment • Prolonged periods stationary at a desk and working on a computer. • Some domestic and international travel required. • A university degree or equivalent experience • The base salary range we've established for these positions is £27,000- £30,000. PLOS also offers a comprehenseive benefits package sumarized below. • £27,000- £30,000

Responsibilities

• Submission Management • Ensure the timely, efficient peer review of all submissions • Ensure that queries or concerns escalated by vendors, Customer Care or other PLOS colleagues are addressed and resolved professionally and within required timelines, or escalated appropriately • Identify and remove barriers to submission, working collaboratively with colleagues across PLOS as required • Proactively identify workflow inefficiencies, variations or backlogs to diagnose persistent issues • Ensure that manuscripts meet requirements and follow current policies and procedures • Troubleshoot persistent manuscript, workflow or system issues, providing expertise and advice, and exercising judgement to resolve the issue or escalate to the Peer Review Operations Manager or other colleagues as appropriate • Proactively raise data-driven recommendations for continuous journal operations and workflow improvements to the Peer Review Operations Manager • Ensure standard journal workflows are maintained as established, implementing and adopting process updates when approved by the Peer Review Operations Manager • Contribute to workflow project and initiate proposals as requested, and undertake operations projects and initiatives as directed by the Peer Review Operations Manager • Serve as daily liaison with vendor representatives, monitoring quality and timeliness performance against target thresholds and KPIs • Contribute to other operational research outputs related to PLOS’s mission where required, so that our journal workflows are optimised to encourage scientific openness and transparency

Benefits

• 401k with employer match • Employee sponsored health, dental and vision insurance (Dental and Vision 100% employer paid) • Paid Vacation, 11 public holidays and sick leave • Birthday and three winter holidays days off • Short term and long term disability insurance • 2 days paid time off for volunteering per year • Fully remote work environment with stipend on joining for home office • Building on a strong legacy of pioneering innovation, PLOS continues to be a catalyst in open science, reimagining models to meet open science principles, removing barriers and promoting inclusion in knowledge creation and sharing, and publishing research outputs that enable everyone to learn from, reuse and build upon scientific knowledge. • Our work is supported by a highly skilled global in-house team, partnerships with local scholarly organizations, and the valued contributions of a diverse, international community of scientific researchers. • We’re committed to equal opportunity • We’re working to create a more equitable system of scientific knowledge and understanding. Removing barriers to inclusion and facilitating broad participation of voices is core to our success, inside and out. • Beyond accepting distinct perspectives, we seek and support divergent backgrounds among our staff because we know differences strengthen our teams, our work, and our communities. We strongly encourage applicants of all identities to join us as we work towards a future where science is open to all, for all. • Visit plos.org/careers to learn more. • The base salary range we’ve established for these positions is (UK) £35,000- £39,000. PLOS also offers a comprehensive benefits package summarized below. • (UK) £35,000- £39,000 • Private medical insurance • Income protection • Personal accident insurance • Pension with up to 10% employer match • 25 days holidays, market competitive Maternity and Paternity leave • The base salary range we’ve established for these positions is (UK) £27,000- £30,000. PLOS also offers a comprehensive benefits package summarized below. • (UK) £27,000- £30,000 • Income protection • To learn more about how PLOS protects your privacy, see our Employee Privacy Notice.