wrapbook - Senior Payroll Specialist I

• Own end-to-end payroll remittance operations including corrections, reversals, overpayments, and contribution remittances — resolving cases within SLA with clear documentation throughout • Serve as an escalation point for complex union and agency issues; identify root causes of reporting discrepancies and coordinate resolution with appropriate payroll teams • Mentor team members on complex remittance and compliance matters, actively raising the skill level of those around you • Document and maintain SOPs, keeping them current, complete, and usable without additional coaching • Identify gaps in payroll operations processes and bring forward concrete recommendations for improvement • Partner cross-functionally on payment and client funding questions, system testing, and payroll-related project work • Leverage AI tools to optimize operational workflows and adopt emerging functionalities that improve team efficiency and accuracy • Proactively surface issues — with proposed solutions — and act as SME across teams to drive them to closure • What You'll Have • 5+ years of end-to-end, multi-state payroll processing experience • Advanced union expertise; ability to handle complex remittance and compliance issues independently • Experience in third-party payroll or entertainment/film industry payroll strongly preferred • Proficiency in Notion and Salesforce; intermediate Excel skills • Demonstrated ability to document processes clearly and maintain SOPs that others can follow without hand-holding • Strong communication and conflict resolution skills — comfortable working across teams and with external agencies • Proactive approach to AI tooling; comfortable adopting and applying new workflows to improve operational efficiency • FPC or CPP certification preferred