Abound - IT Support Engineer
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Requirements
• Hands-on experience supporting Microsoft Intune in a production environment (Windows, macOS, iOS, Android). • Good understanding of Microsoft Entra ID including user management, groups, RBAC, and Conditional Access. • Solid understanding of device compliance and MDM principles in a BYOD environment. • Strong Windows 11 troubleshooting skills and working knowledge of macOS. • Experience supporting iOS and Android device enrolment and policy enforcement. • Good understanding of networking fundamentals (IP addressing, DNS, VPN, firewall concepts). • Experience implementing MFA and access control policies. • Ability to troubleshoot identity, device, and Microsoft 365-related issues independently. • Strong communication skills and a structured, methodical approach to support. • PowerShell scripting for automation or reporting. • Experience in a fintech or regulated environment. • Experience with UniFi networking stack. • Familiarity with Microsoft Defender. • College/University qualification in IT, Computer Science, or related field (preferred but not essential). • Relevant certifications desirable (e.g. CompTIA A+, Microsoft Certified Fundamentals, MD-100, AZ-900).
Responsibilities
• Support and administer Microsoft Intune across Windows 11, macOS, iOS, and Android devices, including BYOD enrolment and compliance enforcement. • Assist in maintaining device compliance policies, configuration profiles, update rings, and application deployments. • Support Windows Autopilot provisioning and endpoint lifecycle processes. • Administer Microsoft Entra ID including user lifecycle management, group management, and RBAC. • Support the configuration and ongoing maintenance of Conditional Access policies and MFA controls. • Assist with Privileged Identity Management (PIM) role assignments and access reviews. • Troubleshoot Exchange Online mail flow, Microsoft Teams, and Teams Rooms issues. • Provide advanced troubleshooting across Windows 11, macOS, iOS, and Android devices in both corporate-managed and BYOD models. • Maintain accurate asset records, user records, and system documentation. • Contribute to ongoing improvements in device management and access controls.
Benefits
• Everyone owns a piece of the company - equity • Hybrid with 3 days a week in the office • 25 days’ holiday a year, plus 8 bank holidays • 2 paid volunteering days per year • One month paid sabbatical after 4 years • Employee loan • Free gym membership • Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering
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