PressW - UX Designer
Requirements
• Strong UX design experience with both web and mobile applications. • Experience conducting user research and translating findings into product design decisions. • Experience designing for complex, workflow-heavy applications (scheduling, operations, admin tooling, or similar). • Experience with legacy system transformation: understanding existing workflows well enough to redesign them without losing what works. • Ability to design for systems involving APIs and data integrations, with an understanding of how backend structure impacts UX decisions. • Proficiency with Figma or similar design tools. • Strong communication skills. You will present research findings and defend design decisions to both engineers and client stakeholders. • Must have shipped meaningful design work in the last 2 years. • Preferred • Healthcare or regulated-environment design experience. • Design system and component library ownership. • Accessibility (WCAG) expertise. • Comfort with AI design tooling for quick iteration and prototyping. • Experience working in cross-functional teams alongside engineers on active builds.
Responsibilities
• Lead internal platform audit and customer research (Phases 0-2). Map existing workflows, pain points, and user patterns. Work directly with the client's product and customer success teams to understand what needs to change and why. • Provide API design input during backend service group migrations (Phase 3). The REST API shapes should reflect how users actually work, not just how the database is structured. • Design the complete user experience across two frontend batches: worker-facing (schedule viewing, shift pickup, messaging, push notifications) and admin-facing (template management, schedule building, reporting, compliance). The admin batch is where the platform's NPS moves. • Build and maintain the design system and component library. Establish patterns for accessibility (WCAG 2.1 AA target), responsive design, and consistency across web and mobile. • Create wireframes, prototypes, and high-fidelity designs. Conduct usability testing to validate decisions before and during rollout. • Participate in frontend rollout feedback: usability testing with real users during wave rollouts, synthesizing feedback, and iterating on the design. • Present research findings and design decisions in weekly UX reviews with the Frontend Lead and client product team.
Benefits
• You own the user experience end-to-end for a platform that hundreds of thousands of people use daily. Research through rollout, two apps, two audiences. Small team, high autonomy, real stakes.
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