encord - Forward Deployed Engineer
Requirements
• Strong experience in a client-facing role in a high-intensity, fast-paced environment • Equally comfortable handling in-the-weeds product configuration queries and communicating with executives about a project plan • A great communicator who is motivated by building customer relationships and solving customer problems • Highly organised with strong time management across many competing priorities • Energised by owning and successfully completing projects, with the ability to balance detail-focus and big-picture thinking • Ambitious, hardworking, and consistently performed in the top percentile of whatever environment you've been in — whether in academia, business, sport, or work • 3–8 years in a technical, client-facing or solutions engineering role • Experience building or working with data integrations and APIs • Strong written and verbal communication skills • Ability to thrive in ambiguity and take ownership without being told what to do • Prior experience at a high-growth startup is a plus
Responsibilities
• Design and ship high-quality, production-grade code that integrates Encord into customers' most complex data and ML pipelines • Own system design decisions for customer deployments, balancing correctness, scalability, and speed • Work directly with clients' engineering teams to diagnose problems, scope solutions, and ship fixes end-to-end • Build data integrations and technical solutions that support customer onboarding, adoption, and scale at pace • Communicate technical plans and tradeoffs clearly to both engineering counterparts and non-technical stakeholders • Operate with a high degree of autonomy: identify the right problem to solve, decide how to solve it, and see it through with minimal oversight • Collaborate with product and engineering to feed customer insights back into the roadmap • Help define and scale the Forward Deployed function as an early team member
Benefits
• Competitive salary, commission, and meaningful equity in a high-growth startup • Strong in-person culture — most of the team works from our London office 4+ days/week • 25 days annual leave + UK public holidays • Annual learning & development budget • Travel for customer visits, events, and conferences across the UK and Europe • Company lunches twice a week • Monthly socials & bi-annual team offsites
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