Senior Data Analytics Engineer (Remote)
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Responsibilities
• Design, build, and maintain scalable data pipelines that ingest and transform data across Salesforce, Gainsight, Rocketlane, Zendesk, Snowflake, product telemetry, and other core systems • Strategic partner with Customer Ops & Analytics, Enterprise Data Engineering and Product Operations teams to be a thought leader to design scalable data solutions. • Develop reliable data models that power renewal forecasting, churn prediction, customer health scoring, professional services metrics, support performance, and product usage • Implement CI/CD, data testing, and documentation best practices to ensure scalable, secure, and auditable transformations • Optimize warehouse performance and data architecture for speed, cost efficiency, and reliability • Partner with Product and Engineering to design telemetry schemas and ensure meaningful product instrumentation, while building pipelines that translate product usage data into actionable insights for both Product teams and Post-Sales teams • Architect data structures that support AI/ML use cases including churn prediction, renewal forecasting, workflow automation, and sentiment analysis • Implement monitoring and validation frameworks to proactively detect data inconsistencies • Familiarity with using Python for basic to advanced data processing tasks • Develop and document data or system models, flow diagrams and architecture guidelines • ATTRIBUTES FOR A SUCCESSFUL CANDIDATE • Bachelor’s degree in Computer Science, Engineering, or related field • 5+ years of experience in data engineering, analytics engineering, or similar role within a SaaS environment • Strong expertise in SQL and modern data stack technologies (Snowflake, dbt and Tableau) • Experience building scalable ETL/ELT pipelines and data models across multiple business systems • Familiarity with CRM (Salesforce), CS tools (Gainsight), and product telemetry environments (Amplitude / Pendo), Support (Zendesk) • Strong cross-functional collaboration skills with the ability to translate business requirements into technical solutions • Experience working in high-growth SaaS environments • Understanding of SaaS metrics including NRR, GRR, ARR, retention forecasting, and customer health scoring • Our Company Values • Customer obsession: It starts and ends here. Consistently ask yourself how what you’re doing creates value for our customers. It’s a mindset. • Gritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes. • Drive innovation: Create the future. Continuously improve what exists and invent what’s next. • Win, together: One team. No silos, no egos. Drive to be the best and support each other’s success. • Growth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve.
Benefits
• 125,000 $100K – $125K • Offers Bonus • Optro is committed to fair and equitable compensation practices. For candidates in applicable jurisdictions, the base salary range for this role is noted above. This range represents the national average for the role and may vary based on a number of factors, including skills, experience, internal equity, and geographic location. In select regions, ranges may be adjusted to reflect local market conditions. Please note that this range reflects the full earning potential for the role, and not every candidate will start at the top of the range. • In select regions, ranges may be adjusted to reflect local market conditions. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Please note that we have set up application limits. The following applies to all roles at AuditBoard: • Candidates may not apply for more than 3 jobs in a 90-day period. • Candidates may not re-apply for the same job within 6 months. • or drag and drop here • I prefer not to answer • Another Gender Identity • Asian or Asian American • Black or African American • Hispanic or Latino/a • Indigenous or Native American • Native Hawaiian or Other Pacific Islander • Person with disability • None of the above • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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