Truv - Senior Solutions Architect, Public Sector
Requirements
• Own the technical post-sales relationship with assigned government accounts, serving as the primary point of contact for technical implementation, integration, and optimization. • Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment. • Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources. • Create and deliver training programs for customer teams. • Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization. • Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption. • Partner with Product and Engineering teams to advocate for customer needs and provide market feedback. • Document best practices and contribute to internal knowledge base, guide customers through platform updates, new feature releases, and technical changes. • 5+ years of experience in technical customer success, solutions architecture, or similar customer-facing technical role within B2B SaaS • Proven track record at early-stage startups (50-200 employees) • Minimum 5 year tenure in previous positions, demonstrating stability and impact • Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture • Enterprise account management or customer management experience essential • Strong analytical and problem-solving capabilities • Outstanding communication skills with ability to explain technical concepts to various audiences • Bachelor's degree in Computer Science, Engineering, or related field • Ability to travel up to 30% • Customer retention and expansion rates. • Technical implementation success rates. • Time-to-value for new customers. • Customer satisfaction and NPS scores. • Product adoption metrics. • Technical issue resolution times. • Customer health scores. • Revenue growth within accounts.
Responsibilities
• Own the technical post-sales relationship with assigned government accounts, serving as the primary point of contact for technical implementation, integration, and optimization. • Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment. • Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources. • Create and deliver training programs for customer teams. • Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization. • Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption. • Partner with Product and Engineering teams to advocate for customer needs and provide market feedback. • Document best practices and contribute to internal knowledge base, guide customers through platform updates, new feature releases, and technical changes.
Benefits
• Competitive salary and equity package. • Fully Remote. • Health, dental, and vision benefits. • Flexible time off. • Work with cutting-edge technology and innovative customers. • Learn from experienced leadership team from top tech companies. • High-impact role with clear growth trajectory. • Opportunity to shape the future of financial data access.
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