Builder.io - Senior Customer Engineer
Requirements
• Strong Front-End Engineering Experience6+ years of experience with HTML, CSS, JavaScript, and modern front-end frameworks such as React, Vue, Angular, or similar. You have a track record of delivering scalable, maintainable front-end solutions in production environments. • Enterprise Implementation ExperienceExperience leading technical implementations for enterprise customers, including discovery, solution design, onboarding, troubleshooting, and adoption. You are comfortable working with both hands-on engineers and executive stakeholders. • Headless and Composable Architecture KnowledgeDeep familiarity with APIs, GraphQL, CMS integrations, design systems, component-based architectures, and enterprise-scale content workflows. • Headless and Composable Architecture Knowledge • AI and Workflow FluencyExperience working with AI-powered development workflows, prompt-based systems, or LLM-enabled products. You can help customers move beyond experimentation and understand how AI can fit into real production workflows. • AI and Workflow Fluency • Customer-Facing Technical JudgmentStrong ability to explain complex technical concepts clearly, guide customers through tradeoffs, and build trust with technical and non-technical audiences. • Customer-Facing Technical Judgment • Problem-Solving MindsetA proactive and detail-oriented problem solver who can diagnose complex issues, identify root causes, and drive practical solutions across customer and internal teams. • Problem-Solving Mindset • Strategic ThinkingAbility to identify patterns across customers, connect technical work to business outcomes, and turn customer needs into actionable feedback for Product, Engineering, and Go-to-Market teams. • Strategic Thinking • Adaptability and OwnershipComfortable operating in a fast-moving environment with evolving products, priorities, and customer needs. You take ownership, communicate clearly, and continuously look for ways to improve the customer experience. • Adaptability and Ownership
Responsibilities
• Lead Enterprise Customer ImplementationsOwn the end-to-end technical onboarding and implementation process for strategic enterprise customers, ensuring successful deployment, platform integration, and alignment to the customer’s business goals. • Lead Enterprise Customer Implementations • Drive Adoption and Long-Term Customer ValuePartner with customers throughout the full lifecycle, from onboarding through expansion and optimization, to drive activation, sustained usage, and measurable business impact across technical and business teams. • Drive Adoption and Long-Term Customer Value • Serve as a Senior Technical AdvisorAct as a trusted advisor and subject matter expert on Builder’s platform, helping customers identify high-value use cases, apply best practices, and translate product capabilities into scalable implementation patterns. • Serve as a Senior Technical Advisor • Design and Deliver High-Impact EnablementLead onboarding sessions, technical workshops, advanced trainings, executive briefings, and hands-on enablement engagements for audiences ranging from senior stakeholders to developers and working teams. • Design and Deliver High-Impact Enablement • Own Advanced Troubleshooting and Technical EscalationsServe as an escalation point for complex technical issues, partnering with customers, Support, Product, and Engineering to diagnose challenges, unblock implementations, and deliver high-quality resolutions. • Own Advanced Troubleshooting and Technical Escalations • Influence Product and Technical RoadmapSynthesize customer feedback, implementation patterns, and emerging use cases across accounts, and partner with Product and Engineering to inform roadmap priorities, product improvements, and customer experience enhancements. • Influence Product and Technical Roadmap • Develop Scalable Resources and Best PracticesCreate and improve enablement assets, documentation, playbooks, code samples, implementation guides, and repeatable frameworks that help customers adopt Builder successfully at scale. • Develop Scalable Resources and Best Practices • Partner Cross-Functionally to Deliver Customer OutcomesCollaborate closely with Sales, Sales Engineering, Customer Success, Product, Support, and Engineering to ensure smooth handoffs, consistent customer experiences, and strong execution against strategic customer goals. • Partner Cross-Functionally to Deliver Customer Outcomes
Benefits
• Innovative Culture: Join a team that values creativity and forward-thinking ideas. • Innovative Culture: • Professional Growth: Collaborate with large enterprise customers and help shape the future of visual development. • Professional Growth: • If you’re passionate about using forward-looking technology and the latest in AI development to drive customer success, we’d love to hear from you!
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