hive-autonomy - Operations Manager

London1w ago

In Office EMEA Robotics Logistics Operations Manager Coaching Performance Management Team Leadership

Requirements

• Experience managing industrial, field, logistics or service operations. • Experience leading shift-based operational teams. • Demonstrated people leadership including recruiting, onboarding, coaching and performance management. • Strong operational planning and execution skills. • Comfortable owning real-world operations where uptime and customer experience matter. • Strong safety and quality mindset. • Hands-on and comfortable working directly with equipment, operators and customer teams. • Able to build structure in an environment where processes do not yet exist. • Willingness to travel when operationally required. • Professional fluency in English and authorization to work in the UK. • STRONGLY PREFERRED • Experience from heavy equipment operations, warehousing, logistics, material handling, mining, construction, manufacturing, fleet operations, field service, industrial automation or robotics. • Experience recruiting and managing forklift, wheel loader, heavy equipment or similar operators. • WHAT SUCCESS LOOKS LIKE • Hive has built a strong initial UK operator organization. • Live customers have reliable operational coverage and clear escalation paths. • Operators are properly trained, supported and held to clear standards. • Shift planning and staffing are predictable and scalable. • Operational incidents are handled quickly and systematically. • Hive has the foundations of a scalable UK operating model to new hubs.

Responsibilities

• OWN LIVE CUSTOMER OPERATIONS • Own operational performance after deployment handover. • Ensure Hive delivers a safe, reliable and high-quality service across customer sites. • Monitor operational KPIs, service quality, incidents and uptime. • Coordinate operational issues and escalations and ensure clear customer communication. • Drive root-cause analysis and corrective actions for recurring operational issues. • BUILD AND LEAD THE OPERATOR ORGANIZATION IN THE UK • Recruit, onboard and develop Hive's UK operator team. • Build a strong pipeline of experienced industrial machine operators. • Own operator training and qualification together with relevant Hive teams. • Develop shift structures, workforce plans and schedules. • Coach operators and set clear expectations for safety, quality, performance and professionalism. • Follow up individual and team performance. • OWN OPERATIONAL QUALITY • Establish and maintain operational standards and procedures. • Ensure consistent execution across shifts and customer sites. • Investigate incidents and deviations and implement corrective actions. • Build the routines, KPIs and management systems required to scale. • SUPPORT EARLY UK DEPLOYMENTS • Work closely with the Deployment, Engineering and service teams during launch and hypercare. • Recruit and train operators ahead of go-live. • Support operational testing, readiness and transition into steady-state operations. • Ensure a structured handover from Deployment into Operations. • HELP BUILD HIVE UK • Support establishment of Hive's initial UK operating base and practical local infrastructure. • Help establish suppliers, equipment, tools, inventory and local operating routines. • Support recruiting, onboarding, HSE and other practical requirements of a new operation. • Create structure without adding unnecessary bureaucracy. • CREATE A STRONG FIELD FEEDBACK LOOP • Capture feedback from customers and operators systematically. • Translate field experience into actionable improvements for Product, Engineering and Delivery. • Help prioritize improvements that increase safety, reliability, uptime and operational quality.