Yubico Inc. - Senior Operations Manager

• Take overall responsibility for day-to-day operational execution across production/programming, inventory, warehouse, fulfilment, and despatch, ensuring orders are produced and shipped accurately and within agreed service levels. • day-to-day operational execution • Set daily and weekly priorities and allocate people, equipment, materials, and resources based on demand, capacity, inventory availability, and wider Supply Chain requirements. • Stay close to the operation, proactively identifying and resolving bottlenecks, disruptions, and operational issues, including the execution of large, unusual, or time-critical orders. • Ensure materials, equipment, and workstations are available and ready to support production and fulfilment requirements. • Manage relevant third-party operational suppliers and temporary staffing partners, including local procurement, kitting, external production, and seasonal workforce requirements. • third-party operational suppliers and temporary staffing partners • Own operational KPIs across safety, quality, service, productivity, inventory accuracy, and cost, using structured daily management to identify deviations and drive corrective action. • safety, quality, service, productivity, inventory accuracy, and cost • Use data, root-cause analysis, and corrective actions to resolve performance issues and prevent recurrence. • Drive continuous improvement across workflows, material flow, workplace organisation, capacity utilisation, and productivity. • continuous improvement • Develop and maintain standardised processes, SOPs, and working practices that improve reliability, scalability, and operational discipline. • Identify and support opportunities to improve operations through new technology, equipment, and automation. • new technology, equipment, and automation • Own inventory accuracy and ensure alignment between physical inventory and Yubico’s ERP/WMS records. • ERP/WMS records • Ensure effective processes across receiving, storage, replenishment, material movement, picking, packing, and despatch. • Maintain robust cycle-counting and inventory-control processes, ensuring discrepancies are investigated and sustainably resolved. • Ensure appropriate handling, storage, traceability, and security of products and materials, both internally and through external partners. • Continuously improve warehouse layout, material flows, and utilisation of available space. • Ensure operations comply with Yubico’s safety, quality, security, and privacy requirements. • safety, quality, security, and privacy requirements • Build a strong safety culture by proactively identifying hazards, addressing risks, and maintaining appropriate working practices. • Ensure quality requirements are embedded into daily operations and that deviations are identified, documented, investigated, and resolved. • Partner with Quality, Security, and other relevant functions on investigations, audits, and improvement activities. • Maintain a safe, clean, organised, and professional operational environment. • Lead, coach, and develop the Operations team, setting clear expectations, accountability, and priorities while fostering a collaborative and high-performing working environment. • Own workforce and capacity planning, including recruitment, temporary staffing, and ensuring the right competencies are available to meet operational requirements. • Build capability and resilience through training, cross-training, regular feedback, and individual development. • Manage performance effectively while developing future operational leaders and creating appropriate ownership within the team. • Foster a culture where problems are surfaced early, people take ownership, and continuous improvement is part of everyday work. • Ensure disciplined and accurate use of ERP, WMS, and other operational systems, with system transactions accurately reflecting physical operations. • ERP, WMS, and other operational systems • Act as a key operational stakeholder for changes to systems, equipment, and processes affecting production, inventory, and fulfilment. • Work closely with Supply Chain Development and Operational Excellence to design, implement, and embed scalable operational processes. • Supply Chain Development and Operational Excellence • Anticipate future capacity, space, equipment, technology, and organisational requirements as operational volumes and complexity increase. • Work closely with Planning, Supply Chain, Logistics, Customer Service, Quality, Engineering, IT, Security, and other functions to ensure effective end-to-end execution. • Planning, Supply Chain, Logistics, Customer Service, Quality, Engineering, IT, Security • Provide clear visibility of operational performance, capacity, constraints, and risks to Supply Chain leadership and relevant stakeholders. • Partner with Planning to translate demand and supply requirements into executable production and fulfilment plans. • Contribute operational expertise to broader Supply Chain projects and collaborate with colleagues across Yubico’s global operations to share and develop best practices.