Kafene - Operations Supervisor, Collections

Remote - Panama$28k - $28k3w ago

Remote Mid LATAM Payments Operations Manager Excel Team Leadership Coaching Reporting

Requirements

• Bachelor's degree. • 2+ years of experience in collections, customer service, or a similar field, including supervisory or team leadership experience. • Fluency in Spanish and English. • Strong knowledge of collection laws, compliance standards, and best practices. • Proficiency in Excel and collection management systems, with strong analytical and organizational skills. • Excellent leadership, communication, and conflict-resolution skills, with the ability to perform under pressure and meet deadlines.

Responsibilities

• Lead, coach, and motivate the collections team to meet individual and departmental recovery goals. • Monitor daily collection activity and performance metrics, and report regularly to management. • Develop and implement strategies that improve collection rates and reduce delinquency. • Handle escalated customer issues and review and approve payment arrangements, write-offs, and settlements. • Partner with Customer Service, Finance, and Compliance to resolve account discrepancies. • Ensure all collection activity adheres to applicable laws, regulations, and internal procedures.

Benefits

• Base Salary: Earn a salary of $2,300/month. • Paid Time Off: We understand the importance of work-life balance. That's why we offer flexible paid time off days starting from day one of your employment. • Work remotely in Panama or Guatemala • We're building a team as diverse as the customers we serve. Kafene is proud to be an equal-opportunity employer, and we mean it. We welcome qualified applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, and all other legally protected characteristics. • We're building a team as diverse as the customers we serve • Need accommodation during the application process? We've got you. If you're applying for a U.S. position and require reasonable accommodation at any stage, reach out to [email protected] with details about your request and contact information. We're here to help make the process work for you. • Need accommodation during the application • Note: This email address is specifically for accommodation requests and will only respond to those inquiries.