Reddit - Senior Technical Solutions Manager
Requirements
• 7+ years of experience in technical solutions, solutions engineering, ad technology, digital advertising, measurement, integrations, or a related customer-facing technical role. • Strong expertise in mobile app advertising, including app event instrumentation, SDK and MMP configuration, attribution flows, SKAN, and app campaign diagnostics. • Hands-on experience with REST APIs and technical integrations, including reading API documentation, testing endpoints, analysing request and response payloads, and troubleshooting authentication and permission issues. • Experience using logs, data analysis, developer tools, and reproducible test cases to investigate technical issues. • Working knowledge of web technologies and digital protocols, including JavaScript, HTML, CSS, APIs, feeds, and XML. • Ability to prioritise customer impact, revenue risk, urgency, and scalable solutions in ambiguous situations. • Excellent written and verbal communication skills, with the ability to explain complex technical issues to both technical and non-technical audiences. • Experience partnering effectively with Sales, Product, Engineering, Support, and external technology providers. • Demonstrated ability to operate independently, lead through influence, and create structure in a developing function.
Responsibilities
• Lead complex technical investigations: • Advise customers and partners: Act as a trusted technical advisor, translating business objectives into practical recommendations across implementation, measurement, troubleshooting, and platform usage. • Advise customers and partners: • Manage escalations end to end: Triage urgent and revenue-impacting issues, coordinate the appropriate Product and Engineering stakeholders, maintain clear communication, and drive resolution against agreed service expectations. • Manage escalations end to end: • Influence product and engineering priorities: Identify recurring technical issues, regional friction points, and operational gaps. Turn findings into clear business narratives, evidence-based recommendations, and actionable roadmap feedback. • Influence product and engineering priorities: • Support product quality and launches: • Create scalable solutions: Convert recurring issues into runbooks, documentation, enablement, tooling, and automation that reduce repeat investigations and improve the customer experience. • Create scalable solutions: • Improve AI-assisted support workflows: Help manage and refine AI-enabled support flows, ensuring that outputs are accurate, well governed, and aligned with Reddit Ads processes. • Improve AI-assisted support workflows: • Build structure in a growing function: Identify support gaps, establish repeatable processes, strengthen relationships across teams, and help shape how EMEA Technical Solutions operates. • Build structure in a growing function: • Represent EMEA Technical Solutions: Share regional customer impact and technical insights with global Technical Solutions, Sales, Product, Engineering, and go-to-market leadership. • Represent EMEA Technical Solutions: • Participate in on-call support: Join a senior rotation supporting critical, revenue-blocking platform issues. • Participate in on-call support:
Benefits
• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support • Family Planning Support • Gender-Affirming Care • Mental Health & Coaching Benefits • Group Personal Pension Scheme with Employer match • Private Medical and Dental Scheme • Income Replacement Programs • Bike to Work scheme • Flexible Vacation & Paid Volunteer Time Off • Generous Paid Parental Leave • In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. • During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.
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