Bybit - Card Risk Operations Lead

Abu Dhabi, UAE2w ago

In Office Staff EMEA Cryptocurrency Payments Risk Manager Marqeta Adyen Customer Training Customer Relations Learning & Development

Requirements

• 3+ years in card fraud operations, disputes or payments risk at an issuer, EMI, neobank, PSP or card programme manager • Hands-on knowledge of Visa and/or Mastercard dispute rules, reason codes and chargeback timelines • Practical experience with card fraud typologies and controls: 3DS/SCA, velocity rules, device and behavioural signals, tokenisation • Working experience with fraud and case-management tools (e.g. Featurespace, Sardine, SEON, Feedzai or in-house) and an issuer-processor dashboard • Strong data skills: SQL and Excel/Sheets to pull, slice and explain fraud trends • Sound judgement under time pressure; clear written investigation notes • Understanding of PSD2 and EU/UK payments regulation • Crypto-linked or prepaid/debit card programme experience, including crypto-to-fiat conversion at authorisation • Experience launching a card programme in a new market or with a new BIN sponsor • Scheme monitoring programme remediation experience • Python or BI tooling (Looker, Tableau, Metabase) • Certifications: CFE, ACAMS or equivalent • Additional European languages • Why Join UsAt Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include:- Study Growth Fund: We support your professional development and continuous learning.- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

Responsibilities

• Monitor real-time and post-transaction card activity (CNP, card-present, ATM, tokenised wallets) and act on fraud alerts within SLA • Investigate suspicious accounts and transactions: account takeover, card testing, BIN attacks, merchant collusion, friendly fraud and first-party abuse • Make block, decline, step-up and card-lifecycle decisions; escalate linked AML/sanctions concerns to Compliance • Manage disputes and chargebacks end to end under Visa/Mastercard rules: evidence, representment, pre-arbitration and arbitration • Tune fraud rules and velocity limits with the issuer-processor (e.g. Marqeta, Adyen, Thredd, Nium) and fraud tooling; measure false positives against loss • Track and report KPIs: fraud loss rate (bps), chargeback ratio, approval rate, alert handling time, recovery rate • Keep the programme within scheme monitoring thresholds (e.g. VAMP, ECM/EFM) and support scheme and partner audits • Write and maintain playbooks, SOPs and QA checks; train Support on fraud-related customer contacts • Feed fraud trends back to Product and Engineering to improve onboarding, 3DS and authorisation controls

Benefits

• At Bybit, we are committed to fostering a supportive and enriching work environment. • Study Growth Fund: We support your professional development and continuous learning. • Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. • Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. • Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. • Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.