amplify - Summer 2027: IT Services Intern
Requirements
• Though remote, interns will join a 2-day in-person experience at Amplify HQ in Brooklyn, NY. Throughout the program, interns will engage with Amplify's culture via product demos, team-building activities, and engagement initiatives, plus grow through a virtual speaker series featuring Amplify executives, additional product demos, and dedicated mentorship. • While our summer intern roles are remote positions, interns must be authorized to work in the US, reside in the US for the internship's duration, and be available full-time for the entire program, June 7 – August 13, 2027. • Education: Current enrollment in an undergraduate degree program, returning to school in Fall 2027 • Full-time availability to participate from June 7, 2027, through August 13, 2027 • Strong written and verbal communication skills • Ability to synthesize information, identify themes, and communicate insights clearly • Knowledge of and interest in the K–12 education technology field • Working knowledge of IT service management (ITSM) platforms such as ServiceNow, Jira Service Management, or Zendesk • Exposure to operating systems including Windows, macOS, and Linux environments; comfort with basic system configuration and administration • Background in IT support, help desk operations, or technical troubleshooting through coursework, personal projects, or prior experience • Interest in cloud services, cybersecurity, network administration, identity and access management, or IT operations • Excellent interpersonal and collaboration skills with the ability to work across technical and non-technical teams • Comfort with Microsoft 365, Google Workspace, Active Directory, or similar enterprise productivity and directory platforms
Responsibilities
• Support the day-to-day operations of IT service delivery, including help desk ticket management, troubleshooting, and resolution across hardware, software, and network issues • Help identify recurring technical issues, inefficiencies, and service gaps to improve IT processes and end-user experience • Partner with cross-functional teams to assist with device provisioning, software deployment, user account management, and onboarding/offboarding workflows • Contribute to IT documentation, knowledge base articles, standard operating procedures, and internal service guides • Track and manage IT assets, inventory records, and service requests to ensure accurate and up-to-date systems management • WHAT WE CAN OFFER YOU: • Direct exposure to IT service management tools, platforms, and best practices used in EdTech • Real-world IT challenges that directly support educators, students, and families • Collaboration with IT, Engineering, Security, and Operations teams across the organization • Contributions to meaningful infrastructure and service improvement initiatives in a mission-driven environment • Mentorship from industry professionals at the forefront of IT services in education technology • Exposure to IT Support, Systems Administration, Cloud Services, Cybersecurity, and IT Operations • Hands-on training in a fast-paced, agile environment • Opportunities to help shape the reliability, security, and efficiency of the technology infrastructure that powers K–12 learning at scale
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