meridianlink - Technical Publications Manager
Requirements
• 7+ years in technical writing; 3+ years managing writers at a SaaS company • Hands-on experience authoring large, complex administrator and user guides (single products or product families) • Hands-on implementation experience with enterprise authoring tools (MadCap Flare, Paligo, or equivalent) as well as knowledge bases; ability to set up projects, templates, and publishing workflows • Experience designing documentation structure and information architecture for multiple products or a large product suite • Demonstrated ability to move teams from ad-hoc to systematic approaches (process definition, taxonomy, tooling) • Experience using AI tools to generate content drafts and automate processes • Consumer or mortgage software lending experience • Exposure to API/developer documentation
Responsibilities
• Contribute hands-on to documentation while managing and mentoring writers; model quality standards through your own work • Design and implement documentation content structure and taxonomy across MeridianLink product suite; ensure consistency and discoverability • Build and maintain content authoring infrastructure (tool implementation, template management, publishing workflows) • Partner with support and CSM organizations to define a comprehensive plan for customer-facing content that incorporates technical documentation, FAQs, KBs, and training materials. • Manage technical writing team: hiring, mentoring, workload assignment, performance management • Authoring: Write substantial portions of administrator and user guides; mentor writers on complex/high-stakes content • Define documentation process and standards; establish style guide, review cadence, and quality gates • Partner with product and engineering on documentation scope, requirements, and release timing • Oversee documentation release cycle aligned with product launches • Analyze user feedback and support tickets to identify content gaps and prioritize improvements
Benefits
• $95K – $145K • Offers Bonus • MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process. • It is not typical for offers to be made at or near the top of the salary range. The actual salary will be determined based on experience and other job-related factors permitted by law including geographical location. • t is not typical for offers to be made at or near the top of the salary range. • Meridianlink offers: • Insurance coverage (medical, dental, vision, life, and disability) • Flexible paid time off • 401(k) plan with company match • All compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • If above question is "Other" please add the source below. • I prefer not to answer • Black or African American • Hispanic, Latino, or Spanish origin • Indigenous Peoples, First Nations, Native American, or Alaska Native • Native Hawaiian or Other Pacific Islander • White / Caucasian • Middle Eastern or North African • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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