openai - Field Service Engineer

• Lead field support for startup, commissioning, troubleshooting, repair, and reliability improvement across critical data center infrastructure. • Serve as the senior technical owner for transformers, switchgear, UPS systems, generators, PDUs, protection and controls, chillers, cooling towers, pumps, CDUs, CRAH units, and associated control systems. • Diagnose complex failures across power, cooling, controls, and hardware interfaces; distinguish symptoms from root causes and drive corrective actions through validation. • Build the field service operating model, including staffing recommendations, coverage, escalation paths, response expectations, spare-parts strategy, documentation, and performance metrics. • Aid in hiring, development, and coaching other field service engineers and technicians while creating a culture of safety, technical rigor, accountability, and continuous learning. • Partner with design, construction, commissioning, site operations, and hardware teams to improve maintainability, readiness, and lifecycle reliability. • Manage OEM and service-provider relationships, technical escalations, repair plans, warranties, and sustained corrective action. • Establish and improve safe work practices, including lockout/tagout, switching and maintenance procedures, MOPs, SOPs, EOPs, and incident response. • Translate field learning into design feedback, preventive maintenance improvements, training, and reusable standards. • You might thrive in this role if you have: • 8+ years of hands-on experience supporting critical electrical, mechanical, or electromechanical infrastructure in data centers, industrial facilities, utilities, manufacturing, or similarly complex environments. • Deep technical expertise in at least one discipline, electrical or mechanical, with demonstrated ability to troubleshoot across electromechanical and controls boundaries. • Experience building, leading, or materially developing a field engineering, service, maintenance, or technician team. • Demonstrated success leading high-severity troubleshooting, root-cause analysis, corrective action, and reliability improvement. • Ability to read and use one-line diagrams, schematics, P&IDs, sequence-of-operations documents, control diagrams, equipment manuals, and commissioning records. • Strong safety judgment and experience working under formal energization, isolation, maintenance, and change-control procedures. • Clear written and verbal communication with engineers, technicians, vendors, construction teams, and senior stakeholders. • Ability to travel up to 50% and support planned or urgent field activity when required. • Bachelor's degree in engineering or a related technical field, or equivalent practical experience.