tandem-health - Project Delivery Specialist

• Own delivery, end-to-end: run multiple implementations in parallel - keeping timelines, actions and outcomes crystal clear. • Build rollout plans that actually work: lead structured 60–90 day implementation plans from kickoff through go-live and early adoption, with clear milestones and measurable success criteria. • Keep stakeholders aligned: bring together customer teams (clinical leads, ops, IT/digital, governance) and internal teams (Medical Ops, Product, Engineering, Commercial) and make sure everyone knows what’s happening, what’s next, and what “good” looks like. • Run a clean project rhythm: set up weekly check-ins, steerco updates where needed, and crisp status reporting and manage dependencies. • Spot risk early, unblock fast: identify issues before they become blockers, escalate intelligently, and drive resolution so customers feel supported and confident. • Make go-lives stick: coordinate readiness across training, comms and support; work with Medical Ops on-site when needed; track adoption in the weeks after launch and drive actions to improve engagement. • Turn learnings into repeatable playbooks: help us standardise what great delivery looks like - templates, checklists, rollout packs, comms, and best practices that scale. • You’ve delivered rollouts before: in Delivery / Project / Implementation / Customer Onboarding roles, owning projects end-to-end. • You’re great with people and progress: confident working with senior and frontline stakeholders, setting expectations, and keeping momentum through ambiguity. • You bring structure: you’re comfortable with implementation plans, governance, RAID, dependencies and reporting - and you’re the person who keeps everything moving. • You understand healthcare environments (ideally): experience in the NHS and/or private healthcare, and a feel for how many stakeholders and constraints exist in real clinical settings. • You’re calm under pressure: when things change (and they will), you stay focused and practical. • You communicate clearly: concise updates, strong written docs, and the ability to translate complexity into action. • You’re happy to travel: frequent trips to customer sites across the UK, with occasional trips to Stockholm. • Experience delivering digital health / SaaS implementations in regulated settings. • Familiarity with NHS governance / IG (e.g., DPIA, DCB standards, DTAC). • You’ve built playbooks or repeatable delivery processes that helped a team scale. • You’re curious about AI - not just the tech, but what it takes to implement it responsibly in practice. • We adopt a continuous selection process, so please make sure to apply with your CV in English. • Our interview process consists of stages: • 1. Screening interview with Talent Acquisition • 2. First interview with our Head of Medical Operations UK&I • 3. Case study with MedOps + Project Delivery Specialists • 4. Working Day - Join us in the London office for a day to experience our culture firsthand, collaborate with our team, and see how you work in action.