aledade - Program Specialist, CMMI Programs
Requirements
• Bachelor’s degree in a relevant field • 3+ years of progressive healthcare experience • Thrives in a fast-paced environment and manage multiple priorities • Familiar with project management tools such as Monday.com • Experience in data analytics using Excel or Google Sheets • Willingness to travel as needed to Aledade’s headquarters and other offsite meetings (less than 10% across the year anticipated) • ## Preferred KSA's: • Knowledge of CMS VBC programs • Can effectively adapt communication style based on audience needs • Frequently and effectively collaborates cross functionally • Exceptional written and verbal communications skills • Self-starter with strong interpersonal skills • Proven ability to coordinate and facilitate new ideas into action while collaborating across multiple, dynamic, projects and teams • Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.
Responsibilities
• Working and supporting day-to-day ACO REACH & LEAD processes and operations: • Manage Zendesk incoming/outgoing communications for the CMMI team, responsible for all Zendesk tickets, escalating tickets as needed to the appropriate person/team • Find and build out solutions in Monday.com for any CMMI process and operations needs (Growth, SVA, Contacts, Practice lists, Provider lists, CMS tickets, etc.) • Utilize Medicare reports from 4i (quality, financial, claims reduction files, SVA response files) to generate reports so actionable insights and opportunities for improvement can be identified • Utilize reports, calendars, and internal tools (Tableau, Snowflake) to build out internal and external decks for Contract and Resource Meetings and Performance and Resource Meetings • Manage the Beneficiary Zoom Voicemail for the CMMI team, ensuring that beneficiary questions are answered and logged for tracking and documentation purposes in Monday.com • Serve as a trusted planner, organizer, and executor for the CMMI team: • Plan in Monday.com based on the CMMI programs calendar distributed by CMS so all deadlines are scheduled and met, both internally and externally • Maintain CMMI programs Google Drive folders, prioritizing organization and appropriate access • Act as a thought partner in opportunities for CMMI process development, needs, or gaps • Provide suggestions and recommendations to ambiguous problems that align with program goals • Think critically and move work forward without clearly defined or outlined next steps • Act as a researcher and advisor for the CMMI team's special projects and cross-functional initiatives: • Contribute to broader, interdepartmental projects and meetings, including Field Team trainings, support, and inbound questions, as well as Project Turnkey support and coordination • Communicate statuses on operations and keep stakeholders informed on any progress and roadblocks • Develop implementation plans, communications, and rollout of approved necessary BE/BEIs (Telehealth) • Serve as a resource to the PTS team to assist in addressing practice needs tied to CMMI operations
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