benchling - Global Program Manager

Boston, Massachusetts, United States - Hybrid$152k - $242k1mo ago

In Office Staff NA Pharmaceuticals Biotechnology Program Manager Advisor Customer Success Coaching Product Marketing Program Management Reporting

Requirements

• Passionate about and experience working with Life Sciences companies with an understanding of R&D processes and scientific concepts. Must be able to confidently engage and build trust with scientific, informatics, IT, and Director/VP level audiences in top-20 Biotech and Pharma companies. • You are accountable and able to thrive in a fast-paced environment. You have strong executive presence and succeed in a matrixed environment where you have accountability without authority. • At least 10+ years client facing implementation, program leadership and/or consulting experience, with demonstrated record of successfully running large scale programs, ideally in the Life Sciences or Biotechnology sponsor or software space. • Proven ability to lead large cross-functional post-sale teams to deliver transformational change with superior relationship, project management, organizational, and commercial skills. This includes work across professional services, customer support, customer success, product, marketing, strategy, and sales. • Experienced in program and project management for multi-workstream enterprise SaaS deployments including scope management, budget control, project and executive reporting, and project financials. • Experience in services commercials including SOWs, budgeting, resourcing, and change orders. • Excellent interpersonal skills in verbal, written and presentation formats and experience presenting to the C-suite. • Ability to work at customer site, or in the Boston office based on customer and project needs. • BS or advanced degree in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar life science field preferred, or equivalent professional experience working with Life Sciences R&D processes and/or healthcare technology. • GxP experience including software validation (CSV) at a life sciences or biotech company and/or vertical SaaS software company. • We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday). • Benchling welcomes everyone. • We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.

Responsibilities

• Oversee post-sale activities across implementation, support, customer success, and optimization services for one or more more Enterprise customers • Partner with customer leaders and Benchling account teams to develop implementation, governance, change management, risk management, escalation management, adoption, and success plans that accelerate customer digital transformations • Liaise with customer leaders and be known as a diplomatic, pragmatic partner, who operates with sense of urgency to effect a best in class customer experience • Partner with the Enterprise AE to ensure seamless customer experience and grow the account • Support the development of customer experience sales proposals and other services proposals with account, and/or program subject matter expertise • Coordinate all Professional Services, Customer Success and Support activities to drive customer value, adoption, and advocacy • Partner with Product Management to maintain strategic engagement and alignment of customer needs with product roadmap • You will help shape the long-term strategy and vision for the Enterprise services business • You will inspire your cross-functional account team to accelerate our growth within the world’s largest biopharma companies by delivering exceptional customer experiences • You will be seen as a trusted advisor who has the customer’s best interests in mind, even when it means having a hard conversation • You will mentor, coach, and champion your cross-functional account team as you help them grow their professional skills • You will contribute meaningfully to running a profitable services business that doesn’t sacrifice quality or customer success in doing so • You will be a respected cross-functional partner to our Sales, Solutions, and Product teams, known for fairly advocating for both the customer and for Benchling

Benefits

• Zone 1$178,500 – $241,500 • Offers Equity • Zone 2$160,650 – $217,350 • Offers Equity • Zone 3$151,725 – $205,275 • Offers Equity • Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more. • Benchling takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • They/Them/Theirs • Prefer not to answer • Benchling Privacy Policy (English) • Benchling Privacy Policy (German) • Benchling Privacy Policy (French) • Can work for any employer • Can work for current employer • Seeking work authorization • I'd like to discuss this further • What AI tools are you currently using today and how are you using them? • Non-Binary, Non-Conforming • Decline to Self Identify • I am not a protected Veteran • I identify as one or more of the classifications of a protected veteran • I don't wish to answer • Voluntary Self-Identification of Disability • Form CC-305 Page 1 of 1 • OMB Control Number 1250-0005. Expires 04/30/2026 • Why are you being asked to complete this form? • We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. • Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. • How do you know if you have a disability? • A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: • Disabilities include, but are not limited to: • Alcohol or other substance use disorder (not currently using drugs illegally) • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS • Blind or low vision • Cancer (past or present) • Cardiovascular or heart disease • Deaf or serious difficulty hearing • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders • Epilepsy or other seizure disorder • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome • Intellectual or developmental disability • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD • Missing limbs or partially missing limbs • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities • Partial or complete paralysis (any cause) • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema • Short stature (dwarfism) • Traumatic brain injury • Yes, I have a disability, or have had one in the past • No, I do not have a disability and have not had one in the past • I don't want to answer • Recruiting Privacy Policy