Sureify - Sr Program Manager, Client Delivery

• Lead multi-workstream programs • Turn confirmed SDW scope into an integrated implementation plan: epics, milestones, dependencies and a resource-loaded timeline. • Run several concurrent workstreams (platform configuration, integrations, forms, data migration, vendor deliverables) as one program with one critical path. • Ensure successful execution of timelines, budget, scope and delivery quality across a large, complex program. • Run kickoff and Sprint 0, including the client prerequisites checklist: forms, system access, credentials and sandbox environments. • Own budget and commercial health • Manage delivery to the fixed schedule including tracking hours used, estimate to complete, estimate at completion and variance reporting. • Forecast overruns early and bring the Sr. Director a recommendation, not just a number. • Maintain the SOW assumptions baseline, identify change-order triggers, and draft and negotiate change orders with the carrier. • Manage risk and dependencies • Own the RAID log and the query log of open carrier questions; review weekly and drive aging items to closure. • Anticipate cross-workstream and client-side risks and dependencies and develop mitigation plans before they block delivery. • Escalate early and clearly when a risk threatens milestones, budget or the relationship. • Coach others on the team in issue management. • Own reporting, documentation and metrics • Produce the weekly internal briefing and manage content for client-facing status deck, with objective Schedule, Scope, Quality and Budget ratings. • Track decisions and action items through to closure. • Own detailed program documentation and dashboards. • Establish and refine program success metrics and run post-launch evaluations. • Tailor communication to each audience, from unit leads to executives. • Lead the client relationship day-to-day • Serve as the primary delivery counterpart to the carrier's program and project leads, running weekly status meetings and providing detailed metrics for Sr. Director managed steering committees. • Build trust with carrier program and project stakeholders and spot expansion opportunities for the Sr. Director. • Coordinate across Sureify • Drive collaboration across multiple internal and external teams, aligning Scrum Masters, BAs, engineering, QA and support around shared milestones. • Route base-product gaps to Product and track them as program dependencies. • Manage third-party integration vendors and their timelines. • Drive quality through go-live • Own acceptance gate readiness, UAT planning, migration readiness, cutover and hypercare. • Recommend go/no-go decisions and run a clean handoff into managed services.