telus-digital - Program Manager, Onsite Data Collection

Remote, US - Hybrid1w ago

Requirements

• 3–5+ years managing global or large-scale onsite/field operations programs supporting Data Collection, User Research, Clinical Research, Machine Learning or a similar environment/domain. • Bachelor's degree in Business, Engineering, Operations, or a related field; relevant experience accepted in place of formal education. • Proven success leading cross-functional teams (Operations, TA, Legal, Finance) and driving high-stakes program delivery. Prior client-facing program or account management experience required. • Familiarity with program/project management methodologies such as PRINCE2, PMI, or similar preferred. • Translates complex client and technical requirements into scalable, executable delivery models. • Strong financial ownership: forecasting, P&L management, invoicing, and budget accountability. • Manages high-risk, high-volume onsite and in-the-wild environments effectively, including safety and compliance considerations. • Enables cross-functional alignment and speed across Operations, TA, Legal, Finance, and Quality. • Strong stakeholder management and customer-centric mindset; builds trust and alignment across global, distributed teams. • Structured, results-oriented approach to planning, monitoring, and control; confidently manages escalations and executes contingency plans. • Comfortable presenting performance, financials, and risk to both client and internal leadership audiences.

Responsibilities

• PROGRAM OWNERSHIP & LEADERSHIP • Own overall program performance, including financial health (forecasting, P&L, invoicing), delivery success, and client satisfaction. • Serve as the primary point of contact and escalation point for operational and client challenges, leading regular client syncs and on-site or virtual business reviews (weekly/quarterly). • Drive consistent reporting through weekly status updates, dashboards, and progress reviews to internal leadership and client stakeholders. • Lead and develop project teams with direct people management responsibility, monitoring performance metrics and productivity across teams and addressing gaps through coaching and development. • Collaborate with Legal and Liability to ensure onsite and in-the-wild collection activities meet compliance, safety, and insurance standards. • Work with Talent Acquisition to define hiring strategy and job profiles for collectors, including hybrid full-time, part-time (FTC/PTC), and crowd-based staffing models. • OPERATIONAL STRATEGY & EXECUTION • Guide execution strategy across staffing, vendor engagement, equipment, and day-to-day operationsEvaluate and deploy the right mix of staffing models — full-time collectors, part-time collectors, and crowd-based resourcing — to match program scale, coverage needs, and cost targets. • Lead Project Managers to ensure timelines, budgets, and milestones are met across both facility-based and field collection workstreams. • Support facility sourcing, setup, and readiness for onsite data collection, and own logistics for in-the-wild collection sites. • Oversee procurement strategy for equipment and staffing to match approved program scope. • Support the launch of new workstreams and oversee integration of third-party contributions into the overall delivery model. • Proactively identify and mitigate delivery risks, recommending interventions or contingency plans to close gaps or resolve quality and yield issues before they affect the client. • CROSS-FUNCTIONAL COLLABORATION • Align Operations, Talent Acquisition, Legal, Finance, Quality, and vendors around a single delivery plan. • Partner closely with the client — translating their requirements on approach, calibration, and equipment into staffing plans, timelines, and budgets, and ensuring field execution reflects the agreed technical standard. • Ensure alignment between execution and financial expectations, and drive clear communication across stakeholders for accountability. • Contribute to strategic planning with the client account and broader leadership team, identifying opportunities to scale the data collection delivery model to new accounts and programs.