Coins.ph - Technical Operations Analyst
Requirements
• Bachelor’s (or higher) degree in Computer Science, Information Technology, Engineering, or a related field. • Familiarity with tools such as Jira and Confluence. • Excellent communication and interpersonal skills. • Experience with at least one backend programming language (e.g., Java, Python, Node.js). • Basic understanding of APIs, system integrations, and RESTful services. • Experience with debugging, troubleshooting, and log analysis. • Familiarity with SQL and basic database concepts. • Experience working with cross-functional teams in a fast-paced environment. • Strong problem-solving and analytical skills. • Ability to manage multiple tasks and prioritize effectively. • Detail-oriented with strong organizational skills. • Experience in technical support, operations, or integration roles is a plus. • Exposure to Agile/Scrum methodologies is an advantage. • Willingness to learn new technologies and adapt to changing requirements. • Experience in fintech, SaaS, or similar tech-driven industries is a plus. • Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience. • Meaningful Collaborations • Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement. • Scalable Growth - • A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact. • A Space For Bright Ideas -
Responsibilities
• Partner Integration & Support • Act as the main liaison for partners during the technical integration phase, providing hands-on guidance and support. • Troubleshoot and resolve technical issues encountered by partners, ensuring timely and effective solutions. • Clearly explain integration requirements, system capabilities, and technical workflows to both technical and non-technical stakeholders. • Monitor integration progress and proactively address potential blockers to avoid delays. • Cross-functional Communication • Bridge communication between external partners and internal engineering or development teams to ensure alignment on requirements and timelines. • Translate technical concerns into actionable items for developers, and relay updates or solutions back to partners in a clear and concise manner. • Provide consistent status updates to stakeholders, ensuring transparency throughout the integration lifecycle. • Facilitate meetings, discussions, and documentation to support smooth collaboration across teams. • Process Optimization & Continuous Improvement • Identify inefficiencies in current integration and operational workflows, and recommend improvements to enhance speed and quality. • Develop and maintain documentation, playbooks, and best practices for partner integrations and technical support. • Contribute to the standardization of processes to improve scalability and consistency across multiple integrations. • Stay informed on industry trends, emerging technologies, and integration best practices to continuously enhance platform capabilities. • Support various operational and technical initiatives as needed, including ad hoc analysis, reporting, or project coordination. • Assist in testing, validation, and quality assurance efforts related to integrations and system updates. • Take on other duties as assigned to support the broader Technical Operations and business objectives.
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