Motive - Senior Collections Analyst

Remote - United States$88k - $88k1w ago

Remote Senior NA Payments Senior Care Senior Data Scientist Accounts Receivable Team Management Account Management Customer Success Reporting

Requirements

• 5+ years of experience in Collections, Accounts Receivable, or Finance Operations • Deep experience designing and scaling collections processes, including automation, dunning strategy, and high-volume, low-touch recovery models. • Experience using automation and AI to improve workflow design, prioritization, and collections outcomes. • Experience managing day-to-day portfolio health, including account health, invoice status, collections forecasting, and timely cash application. • Experience with international collections across markets such as Canada and the UK/EU. • Strong analytical skills, sound business judgment, and the ability to use data to drive decisions and outcomes. • Ability to partner effectively across Revenue Accounting, Billing, Order Management, and customer-facing Account teams. • Demonstrated success managing Enterprise and Strategic collections in a relationship-sensitive environment. • Deep experience with Zuora Billing is strongly preferred; experience with other billing or ERP platforms is a plus. • Bachelor’s degree in Finance, Accounting, Business, or a related field.

Responsibilities

• Own end-to-end collections strategy and execution for a portfolio of large U.S. Enterprise and Strategic customers, prioritizing actions based on amount, aging, payment behavior, dispute status, and risk. • Build and maintain customer-specific collection plans, stakeholder maps, payment timelines, and escalation paths; serve as a trusted collections contact for customer finance and accounts-payable stakeholders. • Secure, document, and actively monitor promises to pay; follow through on missed commitments and escalate material risks promptly. • Partner with Account Management, Customer Success, Billing, Revenue Accounting, and Order Management to resolve invoice, contract, purchase-order, service, and payment-blocking issues. • Balance customer partnership with clear, consistent follow-through on contractual payment obligations; communicate risks and next steps with sound judgment and professionalism. • Maintain accurate account notes, invoice status, dispute reasons, payment commitments, and collection forecasts in the systems of record. • Provide reliable cash, aging, and at-risk-account updates; explain forecast changes, material variances, and expected timing of collections to leadership and cross-functional partners. • Identify and escalate credit, delinquency, and bad-debt risks; contribute account-level analysis to reserve, write-off, and close discussions with Revenue Accounting. • Lead or contribute to reviews of high-risk and strategically important accounts, aligning owners and actions across teams until issues are resolved. • Identify recurring process, policy, reporting, and system issues that slow collections; recommend practical improvements and help test or implement scalable fixes and automation. • Coordinate with the broader global collections team on account handoffs, coverage, and escalation criteria to ensure consistent customer context and a clear owner.