• 8+ years in IT, including significant leadership experience.
• Proven experience leading IT, including IT support and service delivery, in a fast-paced technology, software or services environment.
• Hands-on knowledge of Microsoft 365 and enterprise IT administration.
• Technical credibility across enterprise SaaS, cloud infrastructure, endpoints, identity and integrations.
• Able to diagnose problems, challenge technical decisions and understand how systems actually work.
• Experience with SOC 2, ISO 27001 and IT security governance.
• Commercial acumen across vendor management, negotiation and technology spend.
• A demonstrated track record of turning AI and automation into working solutions for real IT problems, with examples of processes you have automated, redesigned or eliminated.
• Executive presence and the ability to build credibility with senior leaders, technical teams and vendors.
• Proactive, resourceful and comfortable operating with ambiguity.
• Particularly valuable: Deep AWS experience, cloud cost management, experience administering Salesforce, Workday or Atlassian, familiarity with Databricks or Anthropic, and DevOps/SRE exposure.