• 7–10 years of hands-on experience, ideally in an MSP environment.
• Strong expertise in networking, Windows Server, Active Directory, and Microsoft 365.
• Advanced experience with virtualization (VMware, Hyper-V).
• Experience with cloud platforms (Azure and/or AWS).
• Familiarity with firewalls, backup solutions (Datto, Veeam), and RMM tools (e.g., NinjaOne).
• Excellent communication, organization, and time-management skills.
• Proactive, results-oriented, and a strong team player.
• Experience handling customer support via calls and tickets.
• Professional-level English.
• Nice to have: technical sales experience.
• Ideally, you will have one or more of the following certifications:
• CompTIA Net+ and/or CompTIA Security+
• CCNA or CCIE-Cisco certifications a real plus
• Microsoft certifications for Azure, Office 365, Security