Honor - Implementations, Senior Manager
Requirements
• 7+ years of experience in project management, implementation, or field operations. • Demonstrated success in leading large-scale technical transitions/implementations or multi-site operational integrations. • Proven ability to act as a player/coach, leading by example to drive performance in relationship-driven environments. • Experience in service-based operations (e.g., healthcare, staffing, or retail) where success depends on frontline stability and consistent delivery. • Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. • Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.
Responsibilities
• Implementation & Project Leadership (75%) • Lead Technical Migration: Oversee the end-to-end transition of acquired businesses to the Care Platform, including client/care professional onboarding and staff training. • Lead Technical Migration: • Cross-Functional Orchestration: Serve as the primary point of contact for stakeholders, ensuring adherence to project plans while mitigating risks to revenue and operational momentum. • Cross-Functional Orchestration: • Process Engineering: Identify and enact process adjustments that enhance efficiency and revenue retention during the implementation lifecycle. • Process Engineering: • Team Development: Lead and coach a high-performing team of Specialists and Associates, setting clear goals and providing frequent feedback to ensure flawless execution of project work. • Team Development: • Compliance & Risk Management: Proactively stay abreast of market-specific regulations to ensure all Care Professional funnels and onboarding processes meet state compliance requirements. • Compliance & Risk Management: • Market Integration & GM Support (25%) • Operational Co-Pilot: Partner with the Territory and/or General Manager to stabilize day-to-day operations across client service, scheduling, and care delivery during the "stabilization" period. • Operational Co-Pilot: • Cultural Stewardship: Lead by example in the market, modeling Honor’s standards of ownership and accountability to inspire confidence in the local frontline staff. • Cultural Stewardship: • Performance Diagnosis: Use data and market insights to diagnose performance gaps, helping the local manager translate those insights into actionable operational strategies. • Performance Diagnosis: • Change Management: Act as a "player/coach" onsite, helping local teams navigate ambiguity and embrace new operating approaches as they join the O&O network. • Change Management: • Core Competencies • Core Competencies • Fly High & Dive Deep: Ability to operate at a high strategic level to enable execution while staying connected to the granular details of a transition when necessary. • Fly High & Dive Deep: • Think Systematically: Experience operating in growth-stage or rapidly evolving environments where you must take initiative to test and refine new approaches. Strong analytical skills with the ability to interpret dashboards and use BI tools to drive market performance. • Think Systematically: • Tend to be Right: Strong ability to evaluate complex situations and balance risks with outcomes, especially under pressure or with incomplete information. • Tend to be Right: • Build Trust: Structured, effective communication skills used to influence frontline teams and cross-functional stakeholders toward a shared goal. • Build Trust:
Benefits
• $128,000—$141,000 USD • At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role.
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