Roadie - Senior Manager, Trust & Safety
Requirements
• 5+ years of experience in Trust & Safety, Risk, or related field, with increasing scope and ownership • 3+ years of people leadership experience, including managing team leads or managers • Proven ability to operate at both strategic and tactical levels, setting vision while driving execution • Strong analytical mindset with experience using data to influence decisions and drive business outcomes • Experience working cross-functionally with Legal, Product, and Operations stakeholders at a senior level • Excellent communication and executive presence, with the ability to influence and build alignment across stakeholders • Demonstrated ability to scale processes, teams, and systems in a fast-paced environment • High level of sound judgment and ability to navigate complex, high-risk scenarios with confidence • Experience with CRM tools such as Salesforce and risk management tools such as consumer reporting platforms and identity verification software
Responsibilities
• Contribute to and drive the strategic direction for Trust & Safety, translating team priorities and risk insights into measurable OKRs and operational roadmaps • Directly manage Trust & Safety Leads, coaching and developing them to build a high-performing, accountable organization with strong ownership of KPIs, quality, and service levels • Own end-to-end risk mitigation strategy across Critical Response, Compliance, and Claims, ensuring scalable, consistent, and defensible decision-making frameworks • Leverage data to identify trends, forecast emerging risks, drive operational improvements, delivering regular reporting to the Director and other stakeholders • Partner cross-functionally with Legal, Product, Engineering, Operations, and CX leadership to shape policy, influence product and technology decisions, and implement scalable risk mitigation solutions that support strategic Trust & Safety objectives and operational effectiveness • Drive operational scale and efficiency, identifying systemic gaps and leading initiatives across tooling, automation, and process optimization • Oversee high-severity incidents and escalations, ensuring executive visibility, clear communication, and effective resolution • Ensure compliance with legal and regulatory standards, proactively adapting to evolving requirements and minimizing organizational risk exposure • Champion a culture of sound judgment, accountability, and continuous improvement, raising the bar for decision quality and risk ownership across the team • Lead change management initiatives, guiding the department through process, policy, and structural evolution
Benefits
• Competitive compensation packages • 100% covered health insurance premiums for yourself • 401k with company match • Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!) • Flexible work schedule with unlimited PTO • Monthly 3-day weekends • Monthly WFH stipend • Paid sabbatical leave- tenured team members are given time to rest, relax, and explore • The technology you need to get the job done • This role is not eligible for visa sponsorship. Applicants must be authorized to work for any employer in the U.S.
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