Motive - Senior Manager, Collections
Requirements
• 10+ years of experience in Collections, Accounts Receivable, or Finance Operations, including 7+ years of people management experience leading large teams and developing managers. • Proven success leading offshore or distributed teams and building strong performance cultures across time zones. • Deep experience designing and scaling collections processes, including automation, dunning strategy, and high-volume, low-touch recovery models. • Experience using automation and AI to improve workflow design, prioritization, and collections outcomes. • Strong understanding of accounting close processes, particularly bad debt reviews, reserve considerations, and write-offs. • Experience managing day-to-day portfolio health, including account health, invoice status, collections forecasting, and timely cash application. • Experience with international collections across markets such as Mexico, Canada, and the UK/EU. • Strong analytical skills, sound business judgment, and the ability to use data to drive decisions and outcomes. • Ability to partner effectively across Revenue Accounting, Billing, Order Management, and customer-facing Account teams. • Demonstrated success managing Enterprise and Strategic collections in a relationship-sensitive environment. • Deep experience with Zuora Billing is strongly preferred; experience with other billing or ERP platforms is a plus. • Bachelor’s degree in Finance, Accounting, Business, or a related field. • Position will require 1 day a week in the office (Thursday), if located within the San Francisco Bay Area.
Responsibilities
• Lead the overall collections strategy for Motive across a global team of roughly 70 collectors, primarily based in Pakistan, and build a high-performing organization with strong accountability, operating rhythms, and leadership development. • Own the strategy and roadmap for collections automation and dunning workflows, including AI-enabled capabilities, with a focus on high-volume credit card-based portfolios where low-touch, scalable recovery is essential. • Serve as a senior collections leader for Enterprise and Strategic accounts, balancing strong customer partnership with a disciplined approach to Motive’s contractual obligations and long-term account health. • Lead collections strategy across international markets, including Mexico, Canada, and the UK/EU, ensuring local nuances are reflected in execution while maintaining consistency in performance and controls. • Maintain clear visibility into account health, invoice status, portfolio performance, and collections forecasts, and turn those insights into actions and updates for leadership. • Partner with Revenue Accounting on close processes related to bad debt reviews, reserves, write-offs, cash payments, and cash application, while driving strategies that improve cash collections, reduce DSO, and mitigate bad debt risk. • Use data to identify trends, risks, and opportunities, and lead improvements across systems, workflows, reporting, controls, and cross-functional execution.
Benefits
• San Francisco, California • $154,000—$211,000 USD • U.S. metropolitan areas: Los Angeles, San Diego, New York City Area, Seattle, Washington D.C. • $134,000—$184,000 USD • Other locations in the United States
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