writer - Strategic AI adoption lead (UK)
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Requirements
• This is a hybrid role based in our London hub. • Customer success & activation expertise • At least 9 years of proven track record owning activation success and driving measurable adoption outcomes • Deep experience understanding customer use cases: you discover, map, and leverage specific workflows and business objectives • Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops • Success building advocate networks and power user communities • Ability to connect platform usage to business outcomes and articulate ROI • AI & technical proficiency • Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders • Comfortable understanding technical concepts and communicating them effectively to varied audiences • Ability to demonstrate use cases and articulate business value • Expertise delivering virtual and live instructor-led workshops • Skilled at tailoring content and delivery to diverse audiences based on their use cases • Ability to partner effectively with curriculum teams while owning customization and delivery • Collaboration & growth • Excellence building relationships with stakeholders at all levels • Strong program management skills and natural advisor mindset • Thrive in fast-paced environments; comfortable with experimentation • Self-aware, feedback-driven, and committed to continuous growth • Travel Requirements: 25% domestic and international travel may be required.
Responsibilities
• Own activation and platform success • Deeply understand each customer's specific use cases, business objectives, and success metrics • Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact • Design and execute activation strategies that drive measurable platform adoption and business outcomes • Implement champion programs, office hours, usage dashboards, customized trainings, and workshops • Build champion communities • Create advocate networks and champion communities within customer organizations • Establish power user communities that drive peer-to-peer learning • Train internal customer trainers to scale enablement • Design innovative customer experiences that deepen engagement • Lead educational workshops & live events • Facilitate dynamic live and virtual training sessions tailored to diverse audiences • Partner with curriculum team while owning customization and delivery for your customers • Create memorable learning experiences that inspire action and drive adoption • Continuously improve & collaborate • Refine materials based on customer feedback and adoption data • Work cross-functionally to understand evolving customer needs • Identify gaps and champion new training opportunities • Build deep relationships with customer stakeholders and executive sponsors
Benefits
• Generous PTO, plus company holidays • Comprehensive medical and dental insurance • Paid parental leave for all parents (12 weeks) • Fertility and family planning support • Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer • Competitive pension scheme and company contribution • Annual work-life stipends for: • Wellness stipend for gym, massage/chiropractor, personal training, etc. • Learning and development stipend • Company-wide off-sites and team off-sites • Competitive compensation and company stock options
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