multiverse - Director of Employee Experience
Requirements
• Multiverse is the upskilling platform for AI and Tech adoption. • We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce. • Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance. • In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn. • But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. • This is an operational role at the heart of how Multiverse's People team runs day to day. As our Director of Employee Experience, you will own the end-to-end employee lifecycle, our core People systems, and the quality of the experience employees and managers have across the moments that matter most. • We are building an AI-native People Operations team, and this role is a key part of that. You will not just be aware of AI tools — you will use them to redesign how we work, automate what can be automated, and free up the team to focus on what actually requires human judgement. • You will line-manage the People Coordinators, partner closely with People Partners, Payroll, and Finance, and act as the operational backbone of the People & Talent function. • Run the People inbox and service desk, ensuring fast, high-quality responses to employees and managers. • Identify bottlenecks in service delivery and improve turnaround times proactively. • Work with the Office Team to keep the day-to-day employee experience consistent and well-run. • 5+ years owning People Operations, ideally in a fast-paced scale-up or similar environment. • A track record of using AI tools to change how People Ops actually works, not just awareness of them. • Strong HRIS experience, HiBob preferred; experience with workflows, automations or integrations is a plus. • Experience supporting People Operations in a financially regulated environment; familiarity with SMCR is a plus. • Advanced Excel or Google Sheets skills. • Solid understanding of UK employment law, compliance requirements and People Ops governance best practice. • Experience managing or coaching junior team members. • Strong analytical skills with a track record of owning and improving People processes at scale.
Responsibilities
• Operational Excellence & Process Ownership • Own end-to-end People lifecycle processes (onboarding, offboarding, employee changes, probations, contracts, references) with automation in mind from the start. • Drive continuous improvement using AI and automation as the primary tools for increasing efficiency, scalability and employee experience quality. • Proactively identify manual workflows that can be automated and build or implement AI-enabled solutions to reduce effort and improve service quality. • Maintain compliance with regulatory obligations including SMCR, treated as a design constraint rather than an afterthought. • Keep People Operations processes, policies and knowledge bases well-documented and up to date. • Partner with Finance and Payroll to maintain accurate data flows, strong operational controls and clean pay-related processes. • People Technology • Act as the go-to owner for core People systems, including HiBob, our ATS, performance platforms and wider People tech stack. • Drive system optimisation, adoption, automation and cross-system integrations to improve operational efficiency and data accuracy. • Own the People team's AI tooling roadmap at an operational level: identify where AI can meaningfully improve how the team works and build the business case for investment. • Manage People systems governance, data integrity, compliance and effective system controls across the employee lifecycle. • Manage vendor relationships including renewals, contract management and ongoing performance. • Partner with Finance, Payroll and wider business stakeholders to ensure accurate people data flows across all platforms.
Benefits
• Support Payroll and People Partners on the execution of pay cycles. • Implement changes to our compensation and benefits structure accurately across systems and documentation. • Monitor benefits take-up and stay current with market trends. • Process compensation and organisational changes with full supporting documentation updated accurately across systems, records and processes. • People Team Collaboration • Line-manage and develop the People Coordinator, including building their confidence and capability with AI tools as part of their development. • Act as a trusted partner to People Partners, Talent Acquisition and the wider organisation on People processes and policy. • Support People Team initiatives, roadmap delivery and wider cultural and engagement work. • Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year • Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support • Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
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