Technical Account Manager

MarqetaRemote - Toronto, Canada$129k – $161k+ Equity2w ago

Remote Senior NA Fintech Payments Technical Account Manager Recruiter Account Management Customer Success Marqeta

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Requirements

7+ years customer-facing work experience (i.e., Technical Account Management, Solutions Engineering, or Technical Consulting) in high-tech or financial technology services, leading technical discussions and solutions in a sales engineering, implementation, or technical account management capacity.
Strong technical background with a deep understanding of APIs, cloud platforms, and software integrations.
Proven experience managing large, enterprise-level customers and delivering exceptional post-implementation support.
Excellent problem-solving skills with the ability to navigate complex technical challenges and drive solutions.
Strong interpersonal and communication skills, with the ability to communicate complex technical concepts to both technical and non-technical audiences.
Experience working with cross-functional teams, including Product, Engineering, and Customer Success.
Strong project management and organizational skills, with the ability to prioritize and manage multiple customer accounts simultaneously.
Familiarity with SaaS or FinTech platforms is a plus.
Nice-To-Haves
Nice-To-Haves
Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
Experience working in a financial services or payments-related environment.
Strong understanding of fintech (e.g. acquiring, networks, point-of-sale) and payments background, especially on the issuing side
Knowledge of Marqeta's platform or similar payment technology solutions.
Ability to work in a fast-paced, ever-changing environment and adapt to new challenges and opportunities.
Typical Process
Typical Process
Application Submission
Recruiter phone call
Hiring manager video call
Take Home Assignment
Virtual “Onsite” consisting of 3-4, 45 min calls

Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location.
When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location.
The new-hire OTE range for this position, reflected in CAD, is: $129,000 - 161,000.
We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.
Along with monetary compensation, Marqeta offers
Multiple health insurance options
Flexible vacation time
Retirement savings program with company contribution
Equity in a publicly-traded company
Monthly stipend to support our remote work model
Annual “development dollars” to support our people growth and development
Family-forming benefits and up to 20 weeks of Parental Leave
Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.
Marqeta’s Values
Marqeta’s Values
– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.
– Solve for the Customer:
– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.
– Do What's Right:
– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.
– Simplify and Innovate:
– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.
– Win as a Team:
– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.
– Make it Count:
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