LivePerson - Director of Product Management
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Requirements
• Advanced Degree and Experience: A Master's or Ph.D is a must. • Product Leadership Experience: 10+ years of product management experience, with at least 3-5 years in a leadership capacity managing and mentoring a team of product managers and/or designers. • Enterprise & AI Domain Expertise: A proven track record of delivering successful enterprise SaaS products in AI/ML, data analytics, or developer-focused domains. Must possess a deep understanding of the barriers to enterprise AI adoption and a strong technical grasp of modern AI technologies, including LLMs, Generative AI, and simulation platforms. • Enterprise & AI Domain Expertise: • Strategic and Visionary Leadership: Demonstrated ability to develop and execute a strategic product vision, balancing long-term goals with the immediate needs of the business and customers. • Strategic and Visionary Leadership: • Proven Track Record of Shipping AI Products: A strong history of leading AI projects from conception to successful deployment as customer-facing products, with a focus on creating tangible business value. • Proven Track Record of Shipping AI Products: • Strong Business Acumen and Customer Focus: Experience in a customer-facing role, with the ability to effectively communicate complex technical concepts to both technical and non-technical audiences, and a proven ability to partner with sales and other business units to drive customer success. • Strong Business Acumen and Customer Focus: • Cross-Functional Collaboration: Tangible experience working effectively across different departments and with various stakeholders, from sales and marketing to legal and compliance, to ensure the successful and responsible deployment of AI technologies. • Cross-Functional Collaboration: • Experience with AI Governance, Risk, and Compliance (GRC) frameworks. • Experience with call centers, such as human agent training, bot agent verification, as well as applying AI agents in call centers. • Experience designing and launching products for technical users, such as developers or data scientists. • The salary range for this role will be between $210,000 - $230,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications.
Responsibilities
• Product Strategy and Vision: Define and articulate a clear, compelling product vision for Syntrix, establishing it as the definitive platform for AI Predictability and Operational Readiness. • Product Strategy and Vision: • Roadmap Development & Execution: Own the end-to-end product lifecycle. Develop and manage a data-driven roadmap that balances long-term vision with agile execution, prioritizing initiatives based on customer needs, market trends, and strategic goals. • Roadmap Development & Execution: • Team Leadership and Mentorship: Lead, hire, and mentor a high-performing team of product managers and designers. Foster a culture of innovation, accountability, and customer-centricity to deliver cohesive, human-centered experiences. • Team Leadership and Mentorship: • Cross-Functional Leadership: Serve as the primary partner for Engineering, AI Research, Design, Marketing, and Sales leaders to ensure seamless product development, launch, and adoption. Drive alignment on the Syntrix strategy across the entire organization. • Cross-Functional Leadership: • Go-to-Market & Customer Focus: Partner with Product Marketing to define the go-to-market strategy, messaging, and positioning. Engage deeply with enterprise customers to understand their challenges with AI adoption and translate those insights into impactful product requirements. • Go-to-Market & Customer Focus: • Thought Leadership & External Engagement: Represent LivePerson externally as a thought leader in AI Assurance. Communicate the product vision and value to customers, industry analysts, and at public events. • Thought Leadership & External Engagement:
Benefits
• We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. • 🏥 Health & Wellbeing • Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs. • Medical, Dental, and Vision Insurance: • Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. • Wellness Resources: Access to wellbeing resources and programs including our EAP plan. • Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. • 💰 Financial Security & Growth • 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution) • 401(k) Retirement Plan: • HSA & FSA Plans: To help you plan for health related expenses on a pre-tax basis • Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. • Employee Stock Purchase Program (ESPP): • Additional Insurances: Basic and supplemental life insurance, Accidental Death & Dismemberment (AD&D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance. • Additional Insurances: • Development: Access to internal professional development resources. • Development: • 👨👩👧👦 Time Away & Family Support • Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval. • Flexible Paid Time Off (PTO): • Paid Public Holidays. • Generous Parental Leave Policy: Including maternity/paternity support and fertility services. • Generous Parental Leave Policy: • 💻 Workplace Flexibility • Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person. • Remote-First Model: • #LI-Remote • As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.
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