Bloom - Director of Customer Experience
Requirements
• You have 7+ years of experience in customer experience, retention and customer support, or operations leadership. • You have experience building or scaling customer support functions within a fast-growing e-commerce or consumer brand. • You bring strong expertise in customer retention, with a track record of building or improving strategies that convert existing customers into repeat buyers and increase lifetime value. • You are passionate about creating thoughtful, customer-centric experiences that build brand loyalty. • You have strong operational thinking and enjoy building processes, systems, and workflows that improve efficiency. • You are highly analytical and comfortable using customer data and feedback to inform decisions. • You have experience leading and developing customer support teams. • You have excellent communication skills and understand how to represent a brand through customer interactions. • You thrive in a fast-paced, entrepreneurial environment where priorities can evolve quickly. • You are proactive, solutions-oriented, and excited about improving systems from the ground up. • Experience with customer support platforms (such as Gorgias, Zendesk, or similar tools) is an asset. • Don’t sweat it if you don’t have everything listed above. We believe in growth and curiosity. If you have some of these qualities and are excited about this opportunity, then we want to hear from you! • $120,000 - $140,000 a year • The Recruitment Process • Video screen with Niamh, Talent Advisor from Bloom • Video interview with Stephanie, VP Operations & Erica, HR Advisor • Take Home Assignment • Video Interview with Natalie Dusome (Founder + CEO of Poppy & Peonies) • Reference checks
Benefits
• Annual Salary ranges from $120,000- $140,000 • 3 weeks of paid vacation per year • 5 additional flex days • $1,500 CAD annual health spending account • $250 CAD annual period & menstrual budget • $1,000 CAD annual allowance towards Poppy & Peonies product • $400 CAD home office setup allowance • We are a fully remote team across North America. This role will be a fully-remote opportunity, however, there may be domestic or international travel for team gatherings and events! • Like Bloom, Poppy & Peonies is a proud equal opportunity workplace committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We’re looking for motivated and compassionate people who can execute from the ground up and support the work that Bloom Partner believes in. • Poppy & Peonies is committed to developing an inclusive, barrier-free recruitment process and work environment. Please inform us if you require any accommodation, and we will work with you to meet your accessibility needs. Requests for any accessibility-related assistance can be made to [email protected].
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