Sidecar Health - Lead Product Manager, Member Experience
Requirements
• 8+ years of product management experience, with a track record of owning high-volume consumer products (mobile and web) where onboarding, activation, and retention drive results • Experience shipping LLM- or ML-powered customer-facing experiences that personalize or simplify the user journey • Proven ability to simplify complex, confusing experiences into clear, intuitive ones • Fluency in experimentation (A/B testing), personalization, and journey-level metrics, not just feature-level metrics, plus proficiency in SQL • Close partnership with design and user research, including a habit of speaking directly with members • Ability to set direction in ambiguous, fast-moving environments and influence senior stakeholders and executives • Strong communication, storytelling, and documentation skills • Strong data and analytical mindset (including proficiency in SQL) • Preferred: experience in healthcare, insurance, or other complex, regulated industries • Bachelor’s or Master’s in a relevant field • What You'll Get • What You'll Get • Competitive salary, bonus opportunity, and equity package • Comprehensive Medical, Dental, and Vision benefits • A 401k retirement plan • Paid vacation and company holidays • Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S. • In taking a market-based approach to compensation, base pay may vary depending on location. Additionally, base pay may vary considerably depending on job-related skills and experience. The current expected salary range for this position is: $200,000 - $220,000.
Responsibilities
• Own the end-to-end product strategy and roadmap for key member-facing features and experiences • Translate member pain points, business needs, and operational challenges into scalable product solutions • Drive cross-functional collaboration with engineering, design, operations, member support, and compliance to bring products to life • Evaluate and integrate third-party solutions where appropriate, and lead build-vs-buy decisions • Define and track KPIs related to member engagement, product usage, and satisfaction to guide prioritization • Partner closely with marketing and member operations to ensure member awareness, adoption, and feedback loops • Champion an iterative, data-informed approach to product development with an emphasis on quality, accessibility, and ease of use • Ensure member-facing experiences remain compliant, secure, and in alignment with regulatory requirements
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