TTEC Digital - Senior Consultant, NICE CXone

• Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies. • Exercises wide latitude in determining objectives and approaches to engagements. • Influences client leadership to establish overall business relationship and engagement strategy. Is primarily client-focused; however, does have some responsibility for internal functional matters and partner engagements. • Works on issues that impact design/selling success, future concepts, and product offerings. • Ability to mentor Software Engineers • Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET • Design and present projects to improve current process and overall platform. • Code and test projects. • Deliver high-quality software on time. • Attend meetings and training as required. • Work with system analysis and project management for the successful completion of a project. • Bachelor’s degree in computer science, IT, or engineering preferred. • 5 or more years’ experience in NICE CXone and UC environments. • 3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems. • Experience with enterprise level CCaaS architecture for complex business needs. • Network infrastructure experience. • Experience creating and presenting to executive level stakeholders (technical and non-technical). • Team Player • Desire to work in a fast-paced environment. • Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences. • Existing knowledge and/or industry certifications for NICE CXone and process automation technologies • Contact Center as a Service (CCaaS) software management and domain experience. • NICE CXone and CXone Studio Experience • The anticipated range for individuals expressing interest in this position is $120,000 to $140,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. • Benefits available to eligible employees include the following: Medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off.