3Pillar - Senior / Principal Client Partner

• Client Relationship & Strategic Advisory • Own the relationship with key client stakeholders at every level, from engineering leads to executive sponsors. • Conduct regular business reviews to stay ahead of evolving client needs, project health, and strategic direction. • Act as the client’s advocate inside 3Pillar—ensuring delivery teams are aligned with what the client actually needs, not just what’s scoped. • Bring a point of view on how technology, AI, automation, and emerging technologies can help clients solve problems, accelerate delivery, or unlock new product/business opportunities • Understand client business objectives deeply enough to proactively recommend solutions, not just respond to requests. • Work with solution architects and delivery managers to shape technical proposals that solve real business problems. • Account Growth & Business Development • Identify and pursue expansion opportunities within existing accounts—upselling, cross-selling, and introducing new 3Pillar services and offerings. • Identify and pursue new logo opportunities leveraging our offerings in combination with industry focus • Partner with the sales organization to develop and execute account growth strategies. • Build and maintain account plans that map client objectives to 3Pillar capabilities. • Prepare and present proposals, SOWs, and other engagement documentation. • Spot risks early and develop strategies to address them before they become retention issues. • Delivery Partnership • Maintain visibility into all active projects across your accounts by staying in close partnership with your delivery counterpart • Collaborate with delivery managers and technical leads to ensure projects land well and clients stay satisfied. • Market Awareness & Reporting • Stay current on industry trends, competitive dynamics, and emerging technologies—particularly the evolving AI and GenAI landscape and its practical applications in software development and consulting. • Feed market insights and client feedback back to internal teams to improve our offerings. • Track and report on account metrics including revenue, pipeline, project status, and client satisfaction. • Provide accurate forecasts and pipeline updates for your portfolio. • A track record of retaining and growing client accounts • Strong understanding of software development lifecycles (SDLC) and delivery methodologies. • Hands-on comfort with AI tools (e.g., ChatGPT, Claude, Copilot, or similar) in your daily work—you use them, not just talk about them. • Experience with nearshore and/or offshore delivery models. • Excellent communication, presentation, and negotiation skills—comfortable in a room with engineers and equally comfortable with executives. • Analytical mindset with strong problem-solving skills. • Self-directed and accountable, able to manage multiple accounts in a fast-paced environment. • Proficiency with Salesforce • Experience working with mid-size to large enterprise clients. • Familiarity with consulting frameworks or methodologies (e.g., value-based selling, solution selling). • Domain expertise in healthcare, financial services or media