tilthq - Head of Risk Ops

• 8+ years in fraud, disputes, and overall risk operations, including 3+ years leading teams — ideally including managing managers. • Deep, practical knowledge of consumer protection regulation as it applies to operations: FCRA credit disputes, Reg Z and Reg E transaction disputes, and the back-office obligations (SCRA, bankruptcy, deceased handling, proof of authorization). • A track record of building and scaling operations through process and automation, not just headcount. • Strong command of fraud typologies across card, ACH, and P2P — ATO, identity fraud, payments fraud, abuse, social engineering. • Comfort operating on data: able to set and interpret operational metrics, work with SQL/BI outputs, and hold the team to a single source of truth. • Proven success partnering with Compliance, Legal, Product, and Engineering, and communicating risk and tradeoffs to executives. • Experience in fintech, banking, or lending with an active regulatory exam environment. • Hands-on experience deploying AI or automation in an operations setting. • Familiarity with the fraud and dispute tooling ecosystem (Alloy, Socure, Persona, LexisNexis, Helix, Centrix, Zendesk, Peach) or close equivalents. • Experience owning vendor relationships, contracts, and budget for a function. • OUR INTERVIEW PROCESS • 1. Initial recruiter call: A conversation to learn about your experience and what you're looking for in your next role. • 3. Skills panel: Meet with Tilt team members to discuss your expertise and problem-solving approach through real-world scenarios. • 4. Leadership conversations: Conversations with our CFO and CEO to discuss our mission and how you could contribute to it (and how we can help you achieve your career goals along the way). • Don’t meet every qualification? We care about potential over your past. If you're bringing ambition and drive to what we're building, we want to hear from you. • WHAT YOU'LL GET AT TILT • Virtual-first teamwork: The Tilt team is collaborating across 14 countries, 12 time zones, and counting. You’ll get started with a WFH office reimbursement. • Competitive pay: We're big on potential, and it's reflected in our competitive compensation packages and generous equity. • Complete support: Find flexible health plans at every premium level, and substantial subsidies that stand up to global standards. • Visibility is yours: You can count on direct exposure to our leadership team — we’re a team where good ideas travel quickly. • Paid global onsites: Magic happens IRL: we gather twice yearly to reconnect over shared meals or kayaking adventures. (We’ve visited Vail, San Diego, and Mexico City, to name a few.) • Impact is recognized: Growth opportunities follow your contributions, not rigid promotion timelines. • We're looking for people who chase excellence and impact. Those who stand behind their work, celebrating the wins and learning from the missteps equally. We foster an environment where every voice is valued and mutual respect is non-negotiable — brilliant jerks need not apply. We're in this together, working to expand access to fair credit and prove that people are incredible. When you join us, it's not just another day at the office, you're helping millions of hardworking people reach better financial futures. • You’re pushing ahead in your career? We can get behind that. Join us in building the credit system that people deserve.