Headspace - Staff Design Researcher
Requirements
• 5+years of experience in design research, UX research, or a related field, with demonstrated ability to independently lead complex, multi-method research programs. • Strong mixed-methods fluency with expertise in both qualitative approaches (interviews, diary studies, contextual inquiry, usability testing) and quantitative methods (surveys, NPS, attitudinal measurement, statistical analysis). • Hands-on experience with research and survey platforms including Qualtrics, DScout, UserTesting, User Interviews, or comparable tools. • Demonstrated experience designing and analyzing NPS programs and member satisfaction studies, including experience translating survey data into product strategy. • Exceptional ability to synthesize complex findings into compelling narratives and present to cross-functional and senior stakeholders with clarity and confidence. • Strong cross-functional collaboration skills with experience partnering across Product, Design, Engineering, and Clinical functions. • Rigorous approach to research ethics, participant privacy, and inclusive recruitment practices. • Healthcare or digital health background strongly preferred, with meaningful experience conducting research with clinical, behavioral health, or wellness-oriented user populations; understanding of the sensitivity, ethics, and nuance required when researching members in vulnerable states. • Experience with ResearchOps infrastructure, including participant panels, tagging systems, insight repositories, and research tooling evaluation. • Familiarity with behavioral design principles and experience applying them to research design in health, wellness, or behavior change contexts. • Experience with AI tools in research workflows, including AI-assisted synthesis and analysis platforms. • Experience conducting IRB-adjacent or ethically sensitive research involving vulnerable populations, including mental health, chronic illness, or underserved communities. • Proficiency with data visualization and storytelling tools (Dovetail, Aurelius, Miro, or similar) to socialize insights broadly. • Background in human-computer interaction, cognitive psychology, public health, anthropology, or a related discipline. • Location: • We are currently hiring this role remotely in the US and Hybrid for San Francisco (SF). Candidates must permanently reside in the US full-time.For candidates with a primary residence in the greater SF area, this role will follow our hybrid model. You’ll work 3 days per week from our office, allowing for impactful in-office collaboration and connection, while enjoying the flexibility of remote work for the rest of the week. Your recruiter will share more details about our hybrid model. • We are currently hiring this role remotely in the US and Hybrid for San Francisco (SF). Candidates must permanently reside in the US full-time.
Responsibilities
• Lead end-to-end mixed-methods research programs across generative, evaluative, and continuous discovery phases, including in-depth interviews, contextual inquiry, diary studies, concept testing, and large-scale quantitative studies. • Design and execute quantitative research initiatives including NPS surveys, attitudinal studies, segmentation, and benchmarking, using platforms such as Qualtrics and DScout to surface member sentiment at scale. • Translate research findings into clear, actionable insights and product-shaping recommendations; develop exec-ready deliverables including frameworks, journey maps, personas, and strategic briefs. • Partner with Product, Design, and Clinical teams to define research agendas, scope studies, and embed member insights early in the product development lifecycle. • Serve as the research authority on member populations navigating mental health challenges, applying healthcare and behavioral science context to study design, recruitment, and ethical considerations. • Drive research operations best practices including participant recruitment, incentive compliance, consent processes, and repository management to support a scalable, high-quality research function. • Mentor and consult with designers and cross-functional partners on research methods, helping build research fluency across the broader Design Studios team. • Advocate for member needs across diverse populations including clinical, coaching, and wellness users in roadmap discussions and strategic planning. • Use AI-assisted synthesis tools to accelerate insight generation and scale research ops. • Help establish governance and best practices for AI use in research workflows.
Benefits
• The anticipated new hire base salary range for this full-time position is $140,400-$190,000 + equity + benefits. • $140,400-$190,000 • Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training. Your recruiter will provide more details on the specific salary range for your location during the hiring process. • At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process. • Headspace exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it. • At Headspace, our values aren’t just what we believe, they’re how we work, grow, and make an impact together. We live them daily: Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. These values shape our decisions, guide our collaborations, and define our culture. They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come. • Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. • A mission that matters—with impact you can see and feel • A culture that’s collaborative, inclusive, and grounded in our values • The chance to shape what mental health care looks like next • Competitive pay and benefits that support your whole self • How we feel about Diversity, Equity, Inclusion and Belonging: • Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.
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