Consensys - Staff UX Researcher
Requirements
• You’ll be embedded within a specific MetaMask product team, collaborating daily with PMs, designers, engineers, product marketers, and data partners. • You’ll report into the broader UX Research function, contributing to shared standards, knowledge repositories, and cross-lane initiatives. • You’ll operate with a high degree of ownership and autonomy, responsible for prioritizing research that delivers maximum impact for both users and the business. • Don't meet all the requirements? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role. • It is a requirement of employment in this position that applicants will be required to submit to background checks including but not limited to employment, education and criminal record checks. Further details will be provided to applicants that successfully meet the criteria for the position as determined by the company in its sole discretion. By submitting an application for employment, you are acknowledging and consenting to this requirement. • The salary range for US-based candidates only will be determined throughout the interview process depending on experience and skills. • US pay range (not including bonus, equity or other benefits) • $146,000—$218,000 USD • In the rapidly evolving Web3 space, we believe that everyone is a builder. This expansive paradigm requires a range of backgrounds, talents, skills, and experiences to influence and shape the future. At Consensys, this diversity fuels our ability to shift control and redefine the realm of possibility. We are committed to ensuring that our technology empowers people and communities with economic and political agency through decentralized technologies. We welcome the range of perspectives and differences and celebrate them. We're excited to see how your unique skills as a builder can contribute to our vision, drive innovation, and help us shape a more inclusive Web3.
Responsibilities
• As a Staff UX Researcher on the MetaMask team, you will own and lead the end-to-end research process for a complex product area that covers trading and personal finance. You will generate decision-quality insights that de-risk bets, shape product strategy, and accelerate execution across multiple product surfaces. • This is a high-impact, senior IC role for someone who is equally comfortable designing rigorous studies, synthesizing across data sources, and influencing senior stakeholders in a fast-moving environment. • Lead end-to-end mixed-methods research • Plan, design, and execute full-cycle research (discovery, evaluative, generative, and strategic) using both qualitative and quantitative methods. • Select and tailor the right methods (e.g., interviews, diary studies, usability tests, surveys, concept testing) to answer high-priority questions for the product and design team. • Deliver robust, timely insights that are tightly aligned with product milestones and decision points. • Communicate insights in compelling, digestible ways (presentations, workshops, artifacts, dashboards, narratives) tailored to different audiences, from Independent Contributors to Executives. • Establish and evolve research best practices, processes, and templates that scale. • De-risk and accelerate product decisions • Partner with Product, Design, Marketing, Data, and Engineering leads at MetaMask to define research questions, success criteria, and learning roadmaps. • Translate complex findings into clear, actionable recommendations that directly influence roadmaps, feature definitions, and UX decisions. • Identify and articulate trade-offs, risks, and opportunities grounded in user behavior and market context. • Champion user-centered thinking in planning and prioritization forums, ensuring user impact is considered alongside technical and business constraints. • Identify cross-team opportunities and scale research • Work across product lanes, and with other UX Researchers, to uncover shared user needs, overlapping journeys, friction points, and systemic UX issues. • Help maintain a Continuous Discovery program that builds a durable, always-on understanding of MetaMask (and future) users. • Contribute to a program of Designer Enablement; training designers, PMs and marketers to self-serve their own evaluative research. This involves coaching stakeholders and creating lightweight frameworks, guidelines, and tools. • Mentor and support other researchers and cross-functional partners in sharpening research questions, methods, and interpretation. • Would be great if you brought this to the role • 7+ years of hands-on UX research experience, including at least 3 years in a senior or staff-level role driving strategy in complex product areas. • Deep experience with mixed methods research: strong qualitative craft and working knowledge of quantitative techniques, including survey design and basic statistics. • Demonstrated success owning end-to-end research for multi-surface or multi-product ecosystems, ideally in fintech, trading, or similarly complex financial domains. • Proven track record of influencing senior stakeholders and shaping product roadmaps through research in fast-paced, ambiguous environments. • Ability to translate nuanced, sometimes conflicting data into clear, prioritized recommendations. • Excellent communication and storytelling skills, with experience presenting to leadership and broad, cross-functional audiences. • Strong collaboration skills and experience partnering closely with Product Management, Design, and Engineering.
Benefits
• We have a comprehensive and competitive benefits package to make sure we’re looking after you and what matters most. • We believe in ownership and want everyone to have a stake in our future success, that’s why you’ll receive equity when you join us. • Recognized in the blockchain and Web3 ecosystem • Working at Consensys is a tremendous reference for your career. You’ll join a network of entrepreneurs and technologists that extends across the global crypto ecosystem. • Continuous learning & opportunities • We provide growth and development opportunities through the Consensys Advance Program, including full access to Coursera & comprehensive learning modules and programs. • Unlimited vacation/holidays • We value downtime to recharge and reset, ensuring everyone at ConsenSys has work/life balance. In addition, company-wide we participate in “zero productivity” days to take a break from work, shut down, and sit back and relax. • Flexible working arrangements • With our global workforce we have fine-tuned asynchronous working which means we have a lot of flexibility in the structure of when we work and how we work together. • You’ll be joining a team based all over the world. Providing the unique opportunity to work with people from across 6 continents.
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