aisle_and_abroad - Customer Support | Travel Coordinator | Remote

Remote - North Carolina1mo ago

Remote NA Hospitality Customer Success Manager Documentation

Requirements

• Strong written and verbal communication skills • Excellent organizational skills and attention to detail • Comfortable using online systems and customer support tools • Ability to manage multiple tasks in a remote environment • Customer service or administrative experience preferred • Reliable internet access and ability to work remotely • Experience in customer service, coordination, or administrative support • Interest in travel, hospitality, or event-related services

Responsibilities

• Respond to client inquiries and provide timely, professional support • Assist with coordinating scheduling, reservations, and service requests • Maintain accurate client records and support documentation in internal systems • Communicate with clients via email, phone, and online platforms • Track and follow up on open requests to ensure resolution • Review service details and confirmations for accuracy • Provide general administrative and customer support • Collaborate with internal teams to ensure a smooth client experience

Benefits

• Flexible remote work environment • Step-by-step onboarding and ongoing support • Opportunities for growth and advancement based on performance • Supportive and collaborative team environment • Work Environment • This is a remote role requiring a reliable internet connection and the ability to stay organized and self-directed in a virtual workspace. • If you enjoy helping clients stay organized and ensuring booking details are handled efficiently, we encourage you to apply.