Jump - Project Manager, Client Implementation & Onboarding
Requirements
• 4+ years of experience in implementation, project management, or client services, ideally including ownership of enterprise client relationships • Track record of running multiple complex implementations in parallel and delivering on time • Experience as a primary client POC during implementation, with strong instincts for when to push, when to absorb, and when to escalate • Strong written and verbal communication skills, with the ability to translate between technical and non-technical audiences • Comfort going deep on product configuration and admin tooling, and explaining technical concepts clearly to clients • Detail-oriented with excellent organizational habits and a high bar for documentation accuracy • Comfort with technology and a strong interest in using AI tools to work more efficiently • Collaborative mindset and a strong sense of ownership • SaaS implementations or software integrations experience, especially with enterprise clients • Experience supporting sales cycles, demos, or solutioning conversations • Background in customer success or account management in addition to implementation • Experience with project management tools like Linear or Notion • Detail-oriented with strong documentation habits • Attributes that will make you successful on our team • A bias toward ownership. You don't wait to be told what to do. You see what needs to happen and drive it forward. • Tenacity. You enjoy working on complex client challenges and aren't afraid of difficult conversations or tight deadlines when it means delivering exceptional client outcomes. • Passion. You love using your skills to ensure clients successfully adopt products that solve real problems. You hold yourself to a high standard and help elevate the entire client experience. • Empathy. You thrive in an environment where everyone can truly be themselves. You understand that our differing life experiences influence who we are and how we show up, and you bring this understanding to every client interaction. • Customer-centric mindset. You deeply understand that our clients' success is our success, and you're committed to delivering value at every touchpoint. • Innovation. Passion for exploring and implementing AI technologies to enhance client communications, automate routine tasks, and create more personalized onboarding experiences.
Responsibilities
• Implementation & project management • Lead client implementation projects end-to-end, owning timelines, scope, risks, and stakeholder communication from kickoff through go-live • Build and maintain detailed project plans, status trackers, and documentation across all active accounts • Run client meetings and internal syncs, capture decisions and action items, and drive follow-through • Coordinate cross-functional execution across engineering, product, and customer success, unblocking issues and escalating where needed • Surface risks, blockers, and timeline shifts early and clearly to clients and internal leadership • Compile status reports for clients and internal stakeholders on a regular cadence • Keep project management tools (Linear, Notion, etc.) accurate and current as the source of truth for your accounts • Client ownership through go-live • Serve as the primary point of contact for a subset of clients during implementation, owning the relationship from kickoff through launch • Build trust with client stakeholders by understanding their business, anticipating needs, and proactively driving outcomes • Manage client requests and questions directly during implementation, partnering with internal teams when deeper technical or product input is needed • Translate client feedback and feature requests into well-documented requirements for product and engineering • Lead a clean handoff to the account management team post go-live, ensuring all relevant context, configurations, open items, and client nuances are documented and transferred • Configuration & product expertise • Become a deep expert in Jump's platform configuration and admin tooling, capable of independently scoping and validating client setups • Configure client environments and review configurations done by others to ensure quality and consistency • Serve as an internal resource on what the product can and can't do, and how to get the most out of it for different client use cases • Identify and lead improvements to implementation playbooks, templates, and tooling • Use AI tools to streamline routine work like meeting summaries, status updates, and documentation • The compensation for this role is $100,000 and includes a generous equity package. • Some candidates may see the requirements and feel unsure that they match all the criteria. We encourage you to apply! There's a good chance you have important skills that we have not stated. We especially encourage members of traditionally underrepresented communities to apply, including women, nonbinary folx, people of color, members of the LGBTQ community, veterans, and people with disabilities. We’re committed to building an inclusive workplace where everyone can bring their authentic self and thrive, and we value the diversity brought by different life experiences.
Benefits
• Flex PTO policy • Generous medical, dental and vision plans • 16 weeks paid parental leave for primary and secondary caregivers • $1,000 reimbursement for work-from-home tech setup • $1,000 reimbursement for learning and development • Company-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel • Compensation is something we don’t want our candidates or employees to worry about. Our goal is to offer competitive salaries that are regularly benchmarked against the market. The core tenants of our compensation philosophy are fairness and transparency.
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