FlowFuse - Sales/Solution Engineer

• 5+ years in a Solutions Engineering, Sales Engineering, or Customer Success Engineering role. • Deep industry expertise in industrial automation, IIoT, smart manufacturing, or related fields. • Track record of identifying additional solution opportunities within enterprise accounts. • Experience with technologies such as Node-RED, MQTT, OPC-UA, SCADA systems, PLCs, or edge computing. • Strong communication skills - comfortable engaging engineers, architects, and executive stakeholders. • High degree of initiative and ability to manage customer relationships across the lifecycle. • Willingness to travel occasionally for key customer engagements. • Hands-on experience deploying Node-RED at scale. • Familiarity with Unified Namespace or other modern industrial data architectures. • Experience with containerization, cloud (AWS/Azure), or Linux-based edge devices. • Multilingual skills (e.g., German, French, Spanish). • Familiarize yourself with the FlowFuse product, platform capabilities, and target customer profiles. • Understand existing sales processes, customer success methodologies, and relevant internal tools. • Meet with key internal stakeholders across Sales, Product, and Engineering teams. • Begin shadowing customer calls, demos, and technical engagements to learn our approach. • Review and provide feedback on existing solution architecture documentation and sales enablement materials. • Start leading portions of customer demos and technical discussions with guidance. • Develop a deep technical understanding of FlowFuse and its integration points within industrial environments. • Engage in your first set of technical PoCs, contributing to design and execution • Take ownership of specific pre-sales and post-sales customer engagements, leading technical discussions and solution design. • Proactively identify and propose opportunities for expanding FlowFuse's value within customer accounts. • Contribute to internal knowledge sharing, developing best practices or technical guides based on customer interactions. • Start building relationships with customer technical champions to facilitate long-term success and strategic alignment. • Initial Screening: Review resumes and cover letters to assess candidate qualifications, experience, and domain expertise. • First Interview (Technical & Role Fit): Conduct a phone or video interview to evaluate technical knowledge relevant to industrial automation, IIoT, and solutions engineering, as well as communication skills. Conducted by the hiring manager. • Second Interview (Deep Dive & Customer Experience): In-depth interview with the hiring manager and other team members to discuss specific experience in customer-facing technical roles, complex problem-solving, and managing customer lifecycles. Conducted by the Head of Professional Services. • Technical Presentation / Case Study: Candidate will prepare and deliver a presentation on a technical solution or a case study of a past customer engagement demonstrating their problem-solving and communication skills. • STAR Interview (Behavioral Alignment): A behavioral interview to understand past experiences and assess alignment with FlowFuse's values, initiative, and collaboration style. Conducted by the CEO. • Final Interview: A final interview with key stakeholders, potentially including a sales leader or executive, to assess strategic alignment and executive presence. • Offer: Extend an offer to the selected candidate.