Sailor Health - Patient Intake Specialist, Mental Health
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• Empathetic and clear communicator. You speak with kindness, listen actively, and make others feel at ease – even during difficult or emotional conversations. • Highly organized and detail-oriented. You can juggle multiple patients at different stages in the process and never let things slip through the cracks. • Tech-comfortable. You’re comfortable learning tools like Google Workspace, EHR platforms (e.g., Healthie), or CRMs like HubSpot, and pick up new software quickly. • Mission-aligned. You care deeply about improving care for older adults and are excited to play a key role in someone’s first step toward better mental health. • Experience welcome, not required. You may have worked in healthcare, customer service, or an administrative support role before – but most importantly, you’re organized, compassionate, and eager to grow.
Responsibilities
• Guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism. • Match patients with the right therapist based on needs assessment tools like CareMatcher™. • Provide emotional guidance to help each new patient navigate into our services confidently. • Communicate effectively using various communication channels (phone calls, emails, text messages). • Maintain and update electronic health records for patients within the EHR platform used by Sailor Health. • Coordinate with other team members as needed regarding care plans or updates to patient information.
Benefits
• Mission with impact. Help bring life-changing care to a population that’s too often overlooked. • Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose. • Growth and ownership. Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow. • Make someone’s day – every day. Your work helps older adults and their families feel seen, supported, and cared for. • If this sounds like you, we’d love to connect. Join us in redefining what it means to age with dignity, connection, and mental wellness.
Similar Jobs
No credit card. Takes 10 seconds.