Amplitude - Senior Customer Success Architect

• As a Customer Success Architect, you will: • Serve as a trusted technical hand-on operator for our customers • Possess a mastery of Amplitude products in order to provide strategic benefit to customers in Data Audit & Taxonomy clean up • Assist customers in mapping the data-flow architecture between Amplitude and upstream sources — Segment, mParticle, Snowflake, BigQuery, RudderStack, etc • Assist our customers by creating playbooks as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner • Run deep-dive investigations into data discrepancies and recommend action plan • Audit existing Amplitude implementations against best practices — SDK version, instrumentation patterns, property naming, event-volume efficiency — and produce a scored report with prioritized remediation steps from a repeatable rubric • Gather, organize, and report trends and customer insights to optimize business processes, documentation and services • Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support and Technical Success Manager to streamline internal processes and improve data management experience for our customers • You'll be a great addition to the team if you have: • 5+ years in a technical, customer-facing data or analytics role — implementation, solutions/sales engineering, analytics engineering, or data consulting. • Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs). • Working knowledge of CDPs and event pipelines — Segment, mParticle, RudderStack. • Familiarity with cloud data warehouses, especially Snowflake and BigQuery. • Understanding of client-side and server-side SDK instrumentation across web and mobile. • A solid grasp of event taxonomy design and data governance principles. • Able to collaborate across time zones with onshore architects and account teams. • At least 5 years of customer facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts. • Execution and customer service oriented, able to effectively prioritize, project manage and complete customer deliverables on-time and drive outcomes. • At Amplitude, our values guide how we show up for one another and for our customers: • Humility: We operate from a place of empathy and openness, seeking to understand many points of view. • Ownership: We take the initiative to solve problems that drive our shared company success. • Growth Mindset: We’re tenacious in the face of challenges and seek feedback in order to grow ourselves and others. • Customer Centricity: We put the customer at the center of everything we do and are deeply committed to their success. • We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers. • Some of our benefit programs include: • Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee Medical, ​Dental,​ ​​​​​​​​Vision on select plans • 401(k) retirement plan with an employer match of up to 1% of your eligible pay each pay period up to $2,000 annually • Flexible time off, ​p​aid holidays, and more • Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), new hire home office equipment, and much more • Excellent Parental benefits including​:​ 12 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support • Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy sessions • Employee Stock Purchase Program​ (ESPP)