Venti Technologies - Autonomous Vehicle Specialist

• 1. US Site Operations and Vehicle Support • Support day-to-day autonomous vehicle operations at customer sites, ensuring vehicles are ready for scheduled activities. • Perform vehicle readiness checks, basic inspections, and operational checks before and after vehicle use. • Assist with vehicle positioning, site preparation, operational coordination, and other on-site activities required for smooth daily operations. • Respond to vehicle operational issues, perform initial troubleshooting, and coordinate with relevant teams to restore operations. • Work closely with customer personnel to understand operational needs and address day-to-day site challenges. • Support operational activities outside normal working hours, including occasional evenings and weekends, when required. • 2. Vehicle Deployment and Commissioning • Support the deployment of autonomous vehicles and associated equipment at new and existing customer sites. • Assist with vehicle commissioning, site readiness checks, operational setup, and initial on-site testing. • Coordinate with internal teams and customer representatives to ensure deployment activities are completed according to schedule. • Help identify and resolve practical deployment issues involving vehicle setup, site conditions, equipment, and operational procedures. • Support customer demonstrations, site acceptance activities, and operational ramp-up. • Travel to different US sites as needed to support deployments and ongoing operations. • 3. Field Issue Handling and Coordination • Act as a first point of contact for day-to-day vehicle and operational issues at assigned sites. • Gather relevant information when issues occur, including operating conditions, observed vehicle behavior, photos, videos, and system logs where appropriate. • Perform basic troubleshooting and determine when issues require escalation to Engineering or other specialist teams. • Communicate issues clearly, follow up on their status, and coordinate with the relevant teams to minimize operational disruption. • Maintain records of recurring issues, actions taken, and operational workarounds. • Help identify recurring site-level problems and recommend practical improvements to operating procedures. • 4. Customer and Cross-functional Coordination • Maintain effective day-to-day communication with customer operations and maintenance teams. • Coordinate schedules, vehicle availability, site activities, and operational support requirements. • Provide clear explanations of vehicle operating procedures, system capabilities, and known operational limitations. • Relay customer feedback and field observations to the Singapore-based Engineering and Product teams. • Coordinate with US and Singapore teams to ensure operational issues are tracked and addressed. • Support customer meetings, demonstrations, and site visits as required. • 5. Operational Safety and Documentation • Follow established vehicle operating procedures, site safety requirements, and company policies. • Identify and report unsafe conditions, abnormal vehicle behavior, and potential operational risks. • Ensure field activities are conducted within approved safety procedures and operating boundaries. • Maintain accurate records of vehicle checks, operational activities, incidents, and field issues. • Help improve site operating procedures and deployment checklists based on practical field experience.