Geotab - Field Hardware Technician
Requirements
• We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Field Hardware Technician who will support the Video Tiger Team by delivering rapid, hands-on technical support at customer and pilot sites, installing, configuring, testing and troubleshooting camera and telematics hardware, and collecting reliable training data for Geotab’s AI models. If you love technology and are keen to join an industry leader, we would love to hear from you!
Responsibilities
• The Field Hardware Technician supports Geotab’s Video Tiger Team by delivering rapid, hands-on technical support for enterprise customers and pilot sites. This role installs, configures, tests, and troubleshoots camera and telematics hardware, including power connections, harnesses, mounting, calibration, connectivity, as well as creating and collecting material for training of Geotabs AI models. • The technician supports pilots from pre-installation preparation through completion, documents field findings, and helps generate controlled training data for new computer vision behaviors when customer footage is unavailable. This role requires strong practical problem-solving skills, attention to detail, safe vehicle operation, and a willingness to travel frequently to customer and test sites. • How you'll make an impact: • Travel to customer, partner, pilot, and test locations to install and troubleshoot Geotab Video hardware. • Perform pre-installation checks, vehicle assessments, hardware installation, configuration, calibration, and validation. • Diagnose issues involving power, wiring harnesses, mounting, camera positioning, connectivity, SD cards, and related equipment. • Own assigned hardware activities throughout the enterprise pilot lifecycle, from preparation through pilot closeout. • Work directly with customers, installers, partners, and internal teams to resolve issues quickly and professionally. • Capture accurate diagnostic information, document completed work, and communicate findings and next steps. • Escalate complex or recurring issues with clear technical details and supporting evidence. • Maintain readiness of mobile camera kits, tools, spare parts, and other field equipment. • Support controlled data-collection activities by installing cameras on representative vehicles and safely staging and recording target driving scenarios. • Follow test procedures and data-collection instructions to produce reliable video footage and associated test-case information for the Vision team. • Identify recurring installation, hardware, or product issues and share field feedback with engineering, product, and support teams. • Follow all applicable health, safety, privacy, security, and customer-site requirements. • Perform other duties as assigned.
Benefits
• Flex working arrangementsHome office reimbursement programBaby bonus & parental leave top up programOnline learning and networking opportunitiesElectric vehicle purchase incentive programCompetitive medical and dental benefitsRetirement savings program • The above are offered to full-time permanent employees only • How we work: • At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology! • Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services. • Other employment statements: • Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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