Implementation Manager
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Requirements
• lead end to end implementation projects with our clients, from sales handoff through user testing and post-go-live, managing multiple stakeholders and critical timelines, all while ensuring we set the foundation for our customers ongoing success. • become a Vesta product expert, understanding the nuances of how our product supports our customer’s wide ranging needs, overseeing the configuration and customization of the LOS, and acting as a solutions consultant throughout the implementation lifecycle. • collaborate with cross-functional teams, in particular sales, product, design, and engineering, to ensure we deliver the right expectations, solutions, and development velocity for our clients. • develop and maintain project documentation, such as project plans, status reports, etc, to help internal and external teams assess progress, next steps, and to help mitigate potential risks and issues. • build strong relationships with our customer stakeholders, acting as a trusted advisor and single point of contact for all implementation related work.
Responsibilities
• To oversee the implementation of new systems and processes within Vesta. • To coordinate with various departments to ensure smooth integration of changes. • To monitor project progress and report on key performance indicators related to implementations. • To troubleshoot issues that arise during system rollouts or updates, ensuring minimal disruption to operations. • To provide training and support for staff members as they adapt to new systems and workflows. • To maintain communication with stakeholders about implementation statuses and outcomes.
Benefits
• Robust medical, vision, & dental coverage (~100% of employee premiums are covered) • 401(K) plan offering • Meaningful parental leave - 16 weeks fully paid for all new parents, birthing & non-birthing parents (applies to adoptions as well!) • Remote-first culture with a hub in San Francisco • Generous Work-From-Anywhere & Wellness Benefits • Open & encouraged flexible time off • Company offsites to get to know the team! • Our cash compensation amount for this role is targeted at $130,000 - $170,000/yr. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.